A few days ago I placed an order with Tire Rack based on online recommendations. I was called within five minutes of the order being placed, very cool I thought. Tires show up two days later, great again. So I look at the tires and one tire has a gouge in one of the valleys about the size of a pencil eraser. I tried to email customer service with my complaint and some pictures of the damaged tire and the email was returned as undeliverable to jblanchard@tirerack.com. I then went through the sales email and repeated my story. I got no call so I called today and was told that they could get the tire replaced on Saturday if I wanted to pay some extra shipping charges. Otherwise I should have it on Tuesday of next week. What a joke. The hole in the tire was even marked by a faint white line directly corresponding with it and some sticky substance around the damaged area. The operator said that was probably UPS marking the area, another joke. UPS would not just mark a tire like that and not include the damage in their system notes.
Long story short is I would recommend not dealing with a company that asks for more money to correct a problem that they caused. I would recommend paying the small amount extra and buying tires locally. Overall I am very dissatisfied with the follow up service to a problem.
If anyone want to see the pictures email me and I will send them back, not sure how to post them easily here.
MD
06 STI
Long story short is I would recommend not dealing with a company that asks for more money to correct a problem that they caused. I would recommend paying the small amount extra and buying tires locally. Overall I am very dissatisfied with the follow up service to a problem.
If anyone want to see the pictures email me and I will send them back, not sure how to post them easily here.
MD
06 STI