A month ago, JSC Speed had a Cusco GT lip dropped-shipped from Cusco, and the trucking Co. lost the lip.
Instead of sending out another one, JSC Speed informs me that I'll be waiting (a vague) "several weeks" and they "can't do anything about it" while some sort of claim is filed.
I've had good service from them, up to this point.
Nice guys, good service, yada, yada.
Sadly, when something like this happens, no previous normal (good) experiences can make up The Big Suck: Their shipping issue gets made MY Problem,and there's no compensation other than an "Um,we're sorry."
That's lame-O.
NEWSFLASH: "Sorry" doesn't put a lip I paid for a month ago on my summer-only car.
Sooner or later I hope it shows,and I won't be doing any large parcel business with JSC Speed unless they get s**t straight with their distributors, oh, and put their customers FIRST.
I know GReddy (seriously!) doesn't give a crap about the USDM, maybe Cusco is equally blase'.
Oh well, in the future I'll speak with my wallet.
If I don't see some action soon, I'll reverse the cc charges.
It's unacceptable, HORRIBLE customer service to leave me twisting in the wind for a part I paid about $500 for a month ago.
Making JSC's shipper's f**kup My Problem is nothing short of a load of crap.
JSC drop-ships most of their merchandise, so if one of their distributors drops the ball I guess it's "not JSC's problem", but the customers. (Read: YOUR Problem)
Keep that in mind before you order, this clusterf**k has already screwed two car show events I had planned.