2018 WRX Window issues

1245 Views 6 Replies 3 Participants Last post by wunderbluh, Oct 26, 2017

wunderbluh

Discussion Starter · Oct 12, 2017

Hi,

I have a 2018 WRX Base model. It was vandalized in the roadside and had the driver window scratched up. I claimed insurance for it and had the glass installed yesterday.

When I got the car, the driver's window was acting funny. It will only go up by an inch. I thought it was just a recalibration reset which we eventually did and it worked ok intermittently. I drove it around and the issue acted up again so I returned it Subaru to get diagnosed.

We tried all kinds of reset, they removed the side panel again to take a look at it but currently still under diagnosis. I was speaking to the head of service and it appears that the issue with windows conking up after recalibration (reset of batteries) is prevalent on 2018 WRX models (several reported cases in another branch of the dealer).

Several issues:
1. Drivers window just goes up by an inch after inch.
2. Passenger window is not accessible from driver side
3. Right rear window is not working from driver side
4. Even after taking the keys off, the passenger window can still be lowered / raised and the button is still lighting.

For now I am still in their lounge while they diagnose this but it may be a good idea for wrx owners to see if they are affected by the issue by doing a reset (removing battery connection) and recalibrating the windows while you guys are still covered by warranty.

The reset in the manual usually work but in some cases like mine it does not. Just a heads up to owners to pay attention to this as I know that if I didnt get my windows fixed I wouldnt have discovered the issue until I replace my battery.

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wunderbluh

Discussion Starter · #2 · Oct 13, 2017

UPDATE: We changed the switch in the drivers side. It worked for a bit but then driving out, my car wont unlock and the driver side control still cannot access the passenger control.

So we ruled out the switch and it looks like it is a problem with the harness (cord) part number 81820VA620. Since they do not have it, it will need to get ordered.

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bamanerd

· #3 · Oct 14, 2017

Wow. Sorry to hear that man. Thanks for posting to let us know, though. Definitely something we should all check out before the warranty expires.

My gf is having a similar experience with her 2018 Forester that she bought two weeks ago, but the problem is with her in-car microphone. It doesn't work at all. I've connected multiple phones to the car, and the mic doesn't work, period. No phone calls, no voice commands, nothing. They've had the car for 11 days, have ordered and replaced the mic itself, and it's still not working. One of the service guys recently said to her on the phone, "I just don't know what to do...." They just gave her a loaner car yesterday. I assume the next step is to replace the entire head unit. By the time she gets it back, she'll have possessed her brand new car for 3 1/2 days out of the entire first month of ownership. We purchased two cars that day. Needless to say, we're not thrilled with our experience.

I hope you have better luck with yours! Let us know what you find out.

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XJman

· #4 · Oct 14, 2017

wunderbluh said:
UPDATE: We changed the switch in the drivers side. It worked for a bit but then driving out, my car wont unlock and the driver side control still cannot access the passenger control.

So we ruled out the switch and it looks like it is a problem with the harness (cord) part number 81820VA620. Since they do not have it, it will need to get ordered.

Check the connectors at the ends of the harness. Mine blew apart and had to be rebuilt.

Sent from my SM-G955U using Tapatalk

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wunderbluh

Discussion Starter · #5 · Oct 16, 2017

how was it rebuilt? I thought it was just a straighforward connection? I would rather they just replace it as i dont want to expereince the same down the line when warranty is out

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XJman

· #6 · Oct 16, 2017

wunderbluh said:
how was it rebuilt? I thought it was just a straighforward connection? I would rather they just replace it as i dont want to expereince the same down the line when warranty is out

I bought new connectors and rewired it.

Sent from my SM-G955U using Tapatalk

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wunderbluh

Discussion Starter · #7 · Oct 26, 2017

bamanerd said:
Wow. Sorry to hear that man. Thanks for posting to let us know, though. Definitely something we should all check out before the warranty expires.

My gf is having a similar experience with her 2018 Forester that she bought two weeks ago, but the problem is with her in-car microphone. It doesn't work at all. I've connected multiple phones to the car, and the mic doesn't work, period. No phone calls, no voice commands, nothing. They've had the car for 11 days, have ordered and replaced the mic itself, and it's still not working. One of the service guys recently said to her on the phone, "I just don't know what to do...." They just gave her a loaner car yesterday. I assume the next step is to replace the entire head unit. By the time she gets it back, she'll have possessed her brand new car for 3 1/2 days out of the entire first month of ownership. We purchased two cars that day. Needless to say, we're not thrilled with our experience.

I hope you have better luck with yours! Let us know what you find out.

They will replace the electrical cord on the driver's side. however since there is no stock of the parts since it is very new according to them, it is on backorder with no ETA on delivery. How was your GF's resolved?

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