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[brianha42]

Dealership: Bruce Titus Eastside Subaru
City/State: Kirkland, WA

Experience Report:
My second subaru was purchased here. It is a 2006 WRB WRX Wagon with 34,200 miles and I forget the exact price but I think it was $19,600. The exterior and interior were in great condition with 1 minor nick on a plastic bit between the driver and passenger windows. I took it for a nice lengthy drive with one of the salesmen who was able to answer all my questions and provided me with a free carfax report. I looked under the hood and things looked nice and clean. When I tried to get a decent price the used sales manager wouldn't budge after week so I ended up taking the car at what he wanted -$1000 without some kind of extended warranty. After owning the car for a week I started to hear a ticking coming from the engine bay. I took it into the dealership with the suggestion of a tensior failure and they said they could not reproduce the issue. After 3 weeks when I had time I took it back again when it was making the same noise and a tech was able to identify the issue. I made a service appointment and they confirmed that it was a bad throwout bearing. Now here is where I start to become unsatisfied as a customer, I should not have to bring the car back for 2 diagnoses so soon after I buy it, let alone 2 times for the same issue. They should have tried harder to reproduce it I don't know what exactly they did during their diagnoses because I gave them exact reproduction steps the first time I took it in; "the ticking happens when I have been driving for a while and my foot is not pressing the clutch, when clutch is depressed the noise goes away". Next the service manager calls me while my car is in the service appointment to notify me that the throwout bearing is bad, the clutch pedal is stiff, and will most likely be going out within one year so replacement is imminent. Then he offers to do a clutch replacement for $1,280. He said that they would not cover the replacement because the car was out of time coverage on the 36,000 mile warranty. Keep in mind I'd had the car for less than 1 month so there was no way this was my fault and therefore a pre-existing issue with the car when they got it and either they had not identified it during inspection or had identified it and turned the other cheek. Either way my solution was to call around to some local shops and got quoted for around $850 to not only replace the clutch with OEM parts but also do transmission fluid flush.

Pros: Exterior and interior of the car are nice, free oil changes for life on the car after purchase. I have another suby.

Cons: Pushy used sales manager, unwilling to meet my expected price of the vehicle which was $18,400 I offered $17,200 to begin with on a car that they had online for $20,600. Basically straight up denied that there was anything wrong with my car during a service appointment diagnoses then when they repro'd the problem tried to make me pay for it after I owned the car for less than a month. Replacing a clutch less than a month after purchase on my own dollar is unacceptable to me and I will not be taking my car here for service as this shows a lack of workmanship from the techs at this dealership that this issue was not identified during inspection. The fact that they tried to sell me a new clutch with installation for $1280 is ridiculous as well, although most dealership rates and part prices are. I will not buy a car from here again nor would I suggest it to anyone else.

Overall Conclusion: If you decide you like a car on their lot have a THOROUGH inspection done by an independent mechanic before you buy. Also since their location is in an area where some people do have very high incomes make it a point that you aren't bill gates and you expect a reasonable price based on kelly blue book or edmunds suggested dealership price not based on the local economy. A few months after my purchase a friend told me a story of his dad looking at a high end sports car there and then taking it to a mechanic who said the suspension was toast. I wish I would have known this sooner because then I would have done the same thing.

[cruisincruzan]

Royal Motors in Cortland, NY
This is my first and probably last post as I joined in anticipation of getting the WRX. Ordered a black 5 door WRX in December get the call 2 days ago the car is in. Turns out they mistakenly ordered a Premium instead of the base model. They readily admit the mistake, apologize and tell me if I want the car I am responsible for the 2500 difference in price. I remind them they made the mistake and offer to split the difference, since I felt paying 1250.00 for options I had no desire for was reasonable. They said no and I have decided to stick with brands that I have had good experiences with in the past. Will be returning the Rally Armor mud flaps that are on the way. I'm lucky I decided to wait before ordering the winter wheels and tires.

[2005sti]

Went there to trade in my 2007 Honda Civic Si for a 2005 Subaru WRX cause the Si didnt have the power I wanted. (BTW: This dealership is about an hour away from where I live, so its a good drive IMO :P) Salesman was great, worked well with me. Same say as i got the car my CEL came on. Fuel Level Sensor. Called the dealership, they tell me I can take it to another dealership (Terry Labonte Chevrolet) about 25 minutes from my house because they can fix it. I take it there, they send it to a Subaru Shop nearby. The Subaru Shop tells Terry Labonte Chevrolet to tell me that there is nothing wrong with my car and that the CEL is not. Now, please explain something to me. Who is able to tell me my CEL is not on when I know it is on because I'm the one driving the freaking car. I called the dealership in Concord who tells me that they cannot help me because I chose not to bring it to Concord and that they do not feel sorry for me. They got a little piece of my mind. Safe to say, I will not be purchasing another car from them and will not reccomend them to anyone.

[Impreza2.5iguy]

I traded in my 1994 Toyota Corolla at Faulkner Subaru. They really worked with me. I didn't have enough credit for a pre-owned car and was about to walk out of the dealership without a subbie ....anyway just as I was leaving, the salesman informed me about the "college incentive program" or whatever it was called because I had just graduated from college and started working a full-time job....2 hours later I was driving a 2009 brand new impreza hatchback. I rate these guys a 10 out of 10. They don't push you into a car you don't like/can't afford/etc....they worked the numbers so that it worked out in my benefit. I will buy every car I own from them. I will NEVER buy a car from Becker Subaru in Wescosville, PA. They hound you and if you're just looking at a car, they practically kick you out of the lot. Anyway, if you're in Eastern, PA, don't settle for Ertle Subaru in Stroudsburg or Becker Subaru....go to Faulkner. They are much more customer friendly.

[KCRybek]

Originally Posted by Impreza2.5iguy

I traded in my 1994 Toyota Corolla at Faulkner Subaru. They really worked with me. I didn't have enough credit for a pre-owned car and was about to walk out of the dealership without a subbie ....anyway just as I was leaving, the salesman informed me about the "college incentive program" or whatever it was called because I had just graduated from college and started working a full-time job....2 hours later I was driving a 2009 brand new impreza hatchback. I rate these guys a 10 out of 10. They don't push you into a car you don't like/can't afford/etc....they worked the numbers so that it worked out in my benefit. I will buy every car I own from them. I will NEVER buy a car from Becker Subaru in Wescosville, PA. They hound you and if you're just looking at a car, they practically kick you out of the lot. Anyway, if you're in Eastern, PA, don't settle for Ertle Subaru in Stroudsburg or Becker Subaru....go to Faulkner. They are much more customer friendly.

if you don't mind my asking, how much did they give you on the trade-in?

[Impreza2.5iguy]

Originally Posted by KCRybek

if you don't mind my asking, how much did they give you on the trade-in?

they gave me $1,200 for the trade in which wasn't bad considering the car had 189,000 miles on it and wasn't in the best shape...I was expecting much less to be honest. If you go there, talk to Bob Gearheart. He's a good guy, he'll find you a deal. Hope this helps

[dabbdc]

Just wanted an oil change. 2 other dealers needed a week to get to it. Liberty has a special quick service facility separate from the main shop. They took care of it in the time it took me to get a quick sandwich. They were very friendly and efficient, even nice to my dog. Don't tell too many people

[MrBluerex]

Originally Posted by Impreza2.5iguy

I traded in my 1994 Toyota Corolla at Faulkner Subaru. They really worked with me. I didn't have enough credit for a pre-owned car and was about to walk out of the dealership without a subbie ....anyway just as I was leaving, the salesman informed me about the "college incentive program" or whatever it was called because I had just graduated from college and started working a full-time job....2 hours later I was driving a 2009 brand new impreza hatchback. I rate these guys a 10 out of 10. They don't push you into a car you don't like/can't afford/etc....they worked the numbers so that it worked out in my benefit. I will buy every car I own from them. I will NEVER buy a car from Becker Subaru in Wescosville, PA. They hound you and if you're just looking at a car, they practically kick you out of the lot. Anyway, if you're in Eastern, PA, don't settle for Ertle Subaru in Stroudsburg or Becker Subaru....go to Faulkner. They are much more customer friendly.

Yeah, the Faulkner here in Harrisburg is also great to deal with. My wife and I have bought all of our new Subies from there and they always treat us excellent. Even the service and parts are super helpful and pleasant to deal with. The service shop has some real good mechanics there as well. Never a problem!