any inconvenient Subaru dealers?
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This is a discussion on any inconvenient Subaru dealers? within the New Member Hangout forums, part of the Community - Meet other Enthusiasts category; did anyone every notice every time you went to a dealer, none of the sales people knew the difference in ...

  1. #1
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    any inconvenient Subaru dealers?

    did anyone every notice every time you went to a dealer, none of the sales people knew the difference in the WRX models? i probably explained to about 90% the differences between them all. one dealership finally told us they had the model we were looking for in stock( a black STANDARD wrx) only to find out that after the 45 min. drive to avondale, they had 3 tr's and a limited. so they ordered us a standard wrx from another dealer and told us that they'd drive it up to my house first thing in the morning. by about 1 pm, we gave them a call asking where our car that we just paid for last night was. The guy said, "Oh, that car with that vin # is on its way to conneticut right now." !!!!!!!! enraged, we called them up to recall the check, and the next day they gave us 2400 a super nice limited with tinted windows n everything else. but every damn dealer didnt know sh**!

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    Registered User VVVV's Avatar
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    Welcome to the whimsical world of Subie dealerships. The haunted house is the service department. Don't go in there unless you really want to be terrified.

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    ^^^ Sad, but true ^^^^ Or even the parts departament, I went in there a couple of times once I asked for gear oil and the guy was like what is gear oil? Once I explained what its used for he told me that they don't sell that stuff but only get it in 50 gal drums... I was yeah ok and gave up. Next was brackets for the covers for the fog lights and they told me that they don't sell that......what? You mean you are the parts departament but don't have the parts, anyways I gave up. Service departament is even worse, I went in becasue I had some knock in my front wheel and the guy after 10 minutes of stangin by the window, waiting for him to show up, told me that they don't do appointments. Ok, then he picks some random date and tells me to come in that day in the morning becasue their front end specialist will be there to work on similar issues. I was you must be joking and walked out. I have the extended warranty but will not go for any repairs unless they have to drag my car behind a tow trauck!!!!!
    Last edited by subaru_crazy; 09-01-2006 at 07:55 AM.
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    Administrator RayfieldsWRX's Avatar
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    I've said it for years....when I bought my sedan, the salesman didn't know what the silver finned thing on top of the engine was.
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    Moderator Integra96's Avatar
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    I usually ask the receptionist for technical details. I figure that is a more accurate source of info than anyone else in the dealership setting.

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    I had a simular experiance last year when looking for my 06. They dealer exchanged a brand new nice TR for me when I wanted a standard wrx. Went a few founds with the manager after he told me "They dont make a "standard" model just the LTD and a TR". He finally looked in his book he said "yeah I guess they do make 3 models this year".

    Wasted my whole day messing around with those folks and I was rather upset. Ended up getting a 06 LTD from a different dealership and they were much nicer.


    Called for an oil change qoute "Need an oil change qoute for an 06 wrx" Parts guy "Does it have a turbo" Me- "No it doesnt but it has an intercooler" Him- "Ummmmmm never heard of an intercooler".HUNG UP


    With that being said my actual Salesman I bought my 06 from was very helpful and had a good understanding of the car. I will probaly see him again when I go and get my STI in another year.

    Seth with Grayson Subaru was also a HUGE help when I was looking to buy and this goes without saying he was also very knowledable. We have atleast one dealership here (Annapolis Subaru-Jackie) who is great looking up parts. Subiegal also works at a dealership from nasioc.


    Take the good with the bad and dont waste your time with the stupid folks.
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    Registered User D0WNxSH1FT's Avatar
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    Weird, here in New England I pull up to dealers in Mass and NH and they come out and ask me about my car and basically drool all over her. Ive even had dealers show me their personal modded WRX's in the employee lot.

    Then again these guys are 20-30's.

    My parents had a bad experience w/ a woman dealer in NH who didnt know anything about the Tribeca they were looking at (my dad has an 05 outback 2.5xt, so between my car and his he knows subaru pretty well). But the other dealers are very good at that place.
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    Registered User VVVV's Avatar
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    Quote Originally Posted by 302@12psi
    Called for an oil change qoute "Need an oil change qoute for an 06 wrx" Parts guy "Does it have a turbo" Me- "No it doesnt but it has an intercooler" Him- "Ummmmmm never heard of an intercooler".HUNG UP
    - turbo + IC ??? An intercooler cools the air leaving the turbo. If you have an IC, you hopefully have a turbo in there somewhere.

    It's not just Subaru salesmen that are clueless. I spent 45 minutes educating the Mitsu salesman about the EVO when I was shopping for the STi. He knew absolutely nothing about it, but he was quick to tell me that it had a $4000 premium above MSRP. I laughed and walked out. It's sad when your purchasing decision is the most swayed by which dealers' idiots are less stupid.

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    Quote Originally Posted by VVVV
    - turbo + IC ??? An intercooler cools the air leaving the turbo. If you have an IC, you hopefully have a turbo in there somewhere.
    Apparently you, as well as the parts guy, missed my sarcasim.


    My biggest gripe is at a dedicated DEALER you arent selling 100-200 used cars on your lot. You should know the basics of the 6-7 vehicles in your lineup.
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    Registered User D0WNxSH1FT's Avatar
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    Quote Originally Posted by 302@12psi
    Apparently you, as well as the parts guy, missed my sarcasim.


    My biggest gripe is at a dedicated DEALER you arent selling 100-200 used cars on your lot. You should know the basics of the 6-7 vehicles in your lineup.
    As much as I agree, I bet out of the 100 cars they sell a year, only 10 are bought by enthusiasts. Most people dont know anything about the Legacy, Tribeca or Forester that they are looking at. As long as the dealer can say a few things from the brochure they are fine for most sales.
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    Registered User Wrx BriT's Avatar
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    Quote Originally Posted by 302@12psi
    Apparently you, as well as the parts guy, missed my sarcasim.

    _______________________________
    I was shopping for an 06 wrx in late 05. I don't know if it was it was ignorance or them wanting to push the 05's but they were telling me that the only difference beween the 05's and the 06's was the front end styling.

    Armed with my knowledge from clubwrx I proceeded to tear the salesmen a new one and then went to the next subaru dealership that was 70 miles away where I later bought my 06 STi.

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    Quote Originally Posted by D0WNxSH1FT
    As much as I agree, I bet out of the 100 cars they sell a year, only 10 are bought by enthusiasts. Most people dont know anything about the Legacy, Tribeca or Forester that they are looking at. As long as the dealer can say a few things from the brochure they are fine for most sales.
    Oh trust me I know, and it's almost sad. I do research before I buy anything over 100 dollars, let alone a freaking car. While standing at the dealership I almost had to kick my gf from telling the salesmen he was wrong when he was. This upper-middle class family was all ears for his BS pitch.
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    Registered User D0WNxSH1FT's Avatar
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    Quote Originally Posted by 302@12psi
    Oh trust me I know, and it's almost sad. I do research before I buy anything over 100 dollars, let alone a freaking car. While standing at the dealership I almost had to kick my gf from telling the salesmen he was wrong when he was. This upper-middle class family was all ears for his BS pitch.
    +1 ive overheard incorrect information before and felt the need to correct and inform the potential buyers.

    Yea when i make big purchases especially a car i research the hell out of it. I walk in knowing what color, options, and model I want. I know all the major specs and if the dealer doesnt share the same knowledge or isnt respectful im out and will go to another dealer. Hell my WRX is from New Hampshire and my old RSX was from an hour away from my house in NY...i have an acura and a subaru dealer 10min away.
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  15. #14
    GraysonSubaru's Avatar
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    Also remember that at a lot of dealerships, the sales floor is a revolving door. I have one or two salespeople here that know the WRX inside and out because they are enthusiasts. dealers might have new sales staft that are new to the subaru line-up, maybe even new to sales in general so you cant expect them to know much right off the bat.

    we sell about 60 cars total at our Subaru store each month..35 or so new and the rest used. we do well with the impreza models..and pretty much all of the models i guess, but a lot of the knowledge sales people have is from being there for a decent amount of time and being around the product. owning one helps too.

    there are really two types of real sales people... 1 that knows the product inside and out and 1 that knows how to sell and doesnt need to know a ton about the vehicles. I have a jeep salesman that is great, been here since the mid 80's. he knows a little about the jeeps, but is a great sales person and consistantly sells 250 cars a year. We also have guys that know a ton about the line up, but might not be the best salesperson and still do quite well. if you can mesh those two charactistics into one person, then you have the best of both worlds. most fall into one of the categories, but most dealerships will have atleast one that can do both
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    Registered User kevlarcupid's Avatar
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    The salesman from whom I bought my car was not only knowledgable, but helped me get a great deal. He fielded every question I threw at him, even as far as encouraging me to avoid his service dept if I start modding, and drive down to Annapolis.
    Contrast that to the two other dealers i went to. One couldn't tell me the difference between a WRX and STi, but knew that I couldn't test drive the STi. The other didn't know that the WRX and STis were turbo'd. I went into it expecting to buy from the least idiotic dude, and wound up getting a knowlegable guy. Too bad he doesn't work there anymore.
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