The dealer called me yesterday and told me it was in. They told me it would take half a day to get it prepped and ready for me. I explained that wasn't going to work and it was ready within an hour. So, I really didn't get it a day early...I just got it the day it was delivered.
They gave me the complete VIN so I could get my insurance ready. Called the ins. company. Then, logged on to Subaru's website so I could "register" or whatever. And, learned that it was a 5-Door Hatch. I had ordered the 4-Door Sedan. So, I went to the dealer and made them show me the original order sheet that I had signed and it clearly said sedan. I went round-and-round with them for about an hour, even talking to the owner of the dealership. All they had to offer was a "sorry" and told me that it was pretty much take it or leave it (as there are no other WRXs available anywhere). I was completely pissed off. They didn't even know where the error had occurred. I ended up taking it as I hadn't been really concerned too much with which one I would get. But, the fact of the matter was that I didn't end up with what I wanted. And, the dealer didn't really give a damn that someone screwed up.
All they did was apologize. Now, I can't believe for a minute that they didn't make any money off selling me this car...and they could have even taken a loss or the CEO of the dealer could have given me compensation out of his own pocket if he'd cared enough. But, this has been the absolute worst experience I've had with purchasing a car...and I'm on something like my 6th or 7th car.
Everyone seemed apologetic...but, no one offered to do anything for me. I didn't really expect to get any money or anything...but, they could have tried.
I was told by the manager that he tried calling Subaru to find out where the mess up had occurred...and was told that they would find out in the morning (today) and let me know. But, I still haven't heard from them.
I'm enjoying my car tremendously. And, I know that it will be a fantastic car for the future. I know the delay was no one's fault. I do feel as though I should have been kept more informed by Subaru and the dealer. As an IT professional I know that implementing a system in which products are tracked the entire way through the order/production/delivery process is not difficult...in fact a lot of other companies do have some sort of similar system (though, I am not very familiar with other automotive manufacturers practices). I would like to say that you have been the most helpful person that I've dealt with over the last 5 months that it has taken to get my car.
I would like to say that this experience hasn't blemished Subaru, but, it has slightly. I would still definitely consider another in the future but, I will be much more diligent in making sure that I am informed. I will undoubtedly NEVER consider buying a car from Roper Subaru in Joplin, MO. I will be writing a letter to someone at Subaru and emailing/posting/printing/distributing reviews regarding my situation and how I feel that I've been treated by Roper...everywhere.
(pics to come)