This is a discussion on Finally got my car...albeit...not quite what I ordered. within the New Member Hangout forums, part of the Community - Meet other Enthusiasts category; Originally Posted by economatic I agree that SOA should look into the matter but I'm not sure what they would ...
So, I got the following email from SOA Customer Service:
I talked with Kevin, the Subaru Sales manager at Roper Subaru and he explained that the order was entered incorrectly at their facility. He indicated that Mr. Roper was there during the delivery of your vehicle and continues to state that they are in no position to be of any further assistance regarding this situation.
On behalf of Subaru, I would like to again apologize for this experience.
I am sorry that Roper Subaru is not willing to work with you. I was hopeful that their efforts would help establish a new relationship. This occurrence will be documented in our database and as I mentioned before, you will have the opportunity to fill out the Purchase Experience Survey. These items are reviewed by the various departments within the company, including district managers.
After speaking with my Supervisor, I am quite pleased to extend to you a goodwill gesture of $500.00. In order for me to process this offer, please send me a copy of your vehicle invoice.
I hope you are pleased with this offer. It is my way of showing you how we appreciate your ownership to our products, and most importantly, your understanding during this unique situation.
So, it seems that at least SOA cares that the dealer screwed up. I hope this 500$ comes from the dealers end. I'll definitely be very diligent with sending in my survey as well.
So far, Subaru gets an 'A' for Customer Service.
Win all the way.You get a hatch & $500.
The Big 2011/2012 Mod Thread
Ooh,hang on. That is the throb of a turbocharged flat four engine. A sound which,all over the world,heralds the imminent arrival of a moron - JC.
Well, SOA just upgraded you to Stage1 almost
Stink-Eye Mob #103
Soon you should get a survey to complete from Subaru (you can do it online too). Make sure to do the survey and slam that dealership for their mistake. Make sure to explain what happened in the survey. Enjoy the ride.
Sounds like the dealership you went to sux. The one I dealt with was very courteous and updated me every 3 days while waiting for my car. I would just say make sure you fill out your survey that comes to you. A lot of bonus checks and stuff revolve around customer satisfaction. I would also track down another Subaru dealership for your maintenance and stuff. Just let them know what happened and how disappointed your were in the formers service and I'm sure they will be more then happy to steal you away. Anyway have fun and try to keep it under 4000 for the break in