Well I have had a bad experiance with their sales staff and now their service staff so I figured I'll make a jumbo post locking it all together.
The story for the sales staff is as follows: I really wanted a LTD STI when they came out and SHV had one on their lot. They have had it for several weeks prior to me asking about it. Through email I get a price which was OTD at around 34ish (I dont know the exact numbers it's been awhile). I went and looked at the car but did not buy it that night. I wait 3 weeks and go back and look at the SAME car and the salesman says "there is an issue". Well they wouldnt honor my qoute that was given to me on the car and now they wanted 35,700 BEFORE fees....but since there was a mix up they'd let it go for 35,200 before fees.
I am in shock since it's the SAME car at the SAME dealership just 3 weeks later. They said that the internet sales person made a mistake and offered the car at 500 over MSRP. They didnt know it was a "limited" edition car and now they are asking for more. Anyone who doesnt know the LTD and reg. STI have the same invoice amount.
I leave the store and email subaru. Through Subaru they determine that they do not have to honor the qoute and Subaru cant really do anything about it. Subaru was very helpful with the whole thing. I assume Subaru sided with me because they offered a "repeat buyer" offer for any new Subaru that I might buy in the next 90 days. I think if I was in the wrong Subaru would have said "to bad so sad".
Now for anyone who is considering having service there please read this part. This was me basically going in there saying "I know there is a reflash offered and I'd like to have it done". The reflash is for the stutter and other issues that the 07 STI seems to have. Several people have had this reflash done at other dealerships with no question asks.
I ask the guy who checked me in to please let me go on any test drive in my car. He looks at me and says "Well they work on these cars all the time"...No crap but I'd like to be in my 33,000 dollar I just bought when someone else drives it.
After that frustrating experiance the tech goes for a test drive. Other then the fact that my girlfriend would have done less wear on my clutch it wasnt to bad to start. I understand I complained about a stuttering issue so there was a need to get into some boost. But my complaint was when I was BARELY accelerating there was a stutter around 3-3,500 rpms. I also complained stating that some times the car ran good and other times it ran like a dead horse.
So he's getting on it a tad but still only revving to 3,500 until we go to get on the beltway. He gets into boost pretty well and of course my shift lite/buzzer goes off at 3,800 and what's the normal/logical thing to do...rev it up to 5k. I asked him not to do that as the car isnt through break in nor is my complaitn with how the car drives past 3,500 rpms.
We then get back into traffic where he attempts to do a downshift instead of braking like a normal person would and the car lurches forward. I explained to him how also the rev's werent dropping like they should in traffic. He shifted the car 4-6 times in traffic and each time the revs were a good 500-600 rpms higher then they should have been (Shifting the shifter at normal speed and let the clutch out like a normal person). He said "It feels okay to me"....buddy you are driving it and cant upshift without lurching the car...nothing is normal with that.
He then goes back to the dealership and takes a look for any paperwork on the car. He comes back and says the part number I gave him for the reflash is a WHOLE new ECU unit and not a flash and without any CEL's he cant install it. I didnt even ask him what the summary on the reflash says because I was rather pissed off. I told him "thanks that's fine I'll just go to another dealership who actually confirmed there was a reflash and deal with it accordingly."
The really cool thing is he again burnt clutch as he was moving the car 5 feet up a small incline. Then he hands me the keys and says nothings wrong with it....so I go to get back into my car. 3-4 lot boys were standing around and asked to wash my car...no thanks considering it's about to rain.
Overall another lack luster experiance at Hunt Valley. I will not be taking my Subaru back there for anything. I guess at this point I'm either stuck with Heritage Subaru for Service (I will never buy a car there) or making a hour drive to annapolis every time I need an oil change.
So the car still has the RPM dropping issue, still has a "lurcher" feel at 3k rpms in lower gears with no throttle, and about 4 out of 10 times I go to get on the car to get into the traffic it's like riding a dead horse.
Thanks for the great help Subaru of Hunt Valley