I recently asked the dealer to check out some oil spots I noticed at the front of the engine. After waiting a couple hours, I finally went and asked what they were doing. It turned out they removed the timing belt cover, timing belt and broke a tooth off the crank pulley while trying to remove it with a prybar. The intercooler was misused as a tool bin and there was a 3ft prybar near the car. The whole scene made me quite angry you might imagine.
Has anybody here had experience with removing the pulley and is it plausible that you would use a prybar for it? What, besides the pulley itself, could they have harmed by doing it with the prybar? What are the teeth on the pulley for? Are they for a sensor to measure the rotating angle?
Thanks for your insight.