Call, SOA, don't know their number but they should have a customer service number. If you have proof that the dent was there when you picked it up then thats all you need. After my accident last year I took pictures of everything, and after they painted the car I noticed some scratches on the other side that were not fixed. The pictures at the scene of the accident showed no scratches, so obviously it was caused by the body shop or tow truck. Got the door panel re-painted, but now I have a problem where its a lighter shade then the other door next to it. I will probably have to get it fixed again. Incase anyone wants to know never go to fairfax autobody, they do a horrible job painting. My car has been there a couple times to be painted already (I think its been painted there 3 times, not the whole car though just parts of it) and I am still having problems with the paint.