Quick Question.

[nyxjf]

MY fuse was blown so I wanted to take my car in to dealer. (I ended up doing it myself). NEway, I went to a dealer that was close to my house(this is not the dealer where I bought my car) and they said I have to leave the car over night. I asked them if they were gonna give me another car to drive as replacement. They said they won't give it to me because I didn't buy the car there.

Can that do that?? so, if you buy your car in Cali and had to move to NY, you can never get a replacement car? Whom do I report this to?

[Shard]

What did you go to a dealer for? A blown fuse is hardly worth the drive. What kind of fuse etc.?

[nyxjf]

my stereo, indoor light, clock, and alarm wasn't working. I bought a used WRX, so I didn't get a owner's manual. I had no clue where the fuse box and spare fuses were located.
I'm done with that problem.

Anyhow, is it legal for them to refuse the replacement vehicle?

[Shard]

I believe the replacment vehicle is offered as a good will gesture at dealers, it is not required, so no i don't think it's even close to illegal.

[GV27]

Well, it's not illegal, but it is poor customer service. It's SOA who pays for the car, not the dealer, so it's really their deal. But they don't want to go around just handing out rental cars, so they only do it when necessary. So if you show up at the end of the day with a simple problem and they say "we can't get to it tonight, do you want to leave it?", Subaru isn't going to authorize the car so they'd be out of luck. Subaru ain't gonna authorize a rental for a blown fuse.

So first, find another dealer. "You didn't buy it here so F you" doesn't cut it. You should complain to SOA. Then find a new dealer, make an appointment and when you're making the appointment ask for a rental if you need it. They might not do it if it's a one day problem, but then they might. They certainly should if its a 2 day job.

Chris