Subaru Warns All Dealers to "Void" Warranties for Specific Mods - Page 3
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This is a discussion on Subaru Warns All Dealers to "Void" Warranties for Specific Mods within the General Maintenance, Troubleshooting & Accidents. forums, part of the Tech & Modifying & General Repairs category; Depends on the dealer, my salesman made sure I ran the car for a little while after we test drove ...

  1. #31
    Registered User 0260B4U's Avatar
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    Depends on the dealer, my salesman made sure I ran the car for a little while after we test drove it for the first time. They insisted it's good for the car. So they said a TT would not be a problem.but they have to install it
    --Little John--

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  3. #32
    Moderator beastcivic's Avatar
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    From what I remember reading, the Candian version of our stock alarm system has a built in turbo timer. So why would they be so against an aftermarket one in the US?
    -Jim

    '02 Platinum Silver WRX sedan w/roof rack...bone stock. Ok, now that's a lie.

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  4. #33
    Registered User MtnManWRX's Avatar
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    I think that Subaru is just like any other car company or any big busniess. All they want is are money, first they charge to much for the car from the begining and then they limit you on what you can even touch on the car. I am amazed driving your car doesnt void the warranty. No matter what happens to your car they are going to fight you on it even if you dont mod the car. I had a 95 prelude Vtec with no mods at all and the clutch needed to be replaced, they replaced that and the timing belt. shortly after that I was driving along and made a left hand turn heard a loud boom and then my car sunk down like it was lowered. I got it to a honda dealer and they found that several of the control arm bolts were missing and the clutch itself was for a differnet car and 3 out of 5 bolts were not there. whe I got the pictures and the bill I took it back to the dealer that did the work and they tried to blame me for the problem and refused to reimburse me. So the point is: Its really doesnt matter, mod you car and enjoy it. Stuff is bound to break.

  5. #34
    Registered User PKer's Avatar
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    No one should expect their stuff to get replaced for free after doing a ton of engine mods.
    Exactly.

  6. #35
    Registered User drelord's Avatar
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    My only mods are a blitz dtt and an hks bov. I destroyed my clutch at 8500 miles. before taking my car in to see about the unlikeliness of warranty work, I removed my BOV very hastily, leaving a couple of scuffs on the intercooler, which I thought would definately blow my cover. I left the turbo timer and it's built in boost gauge completely hooked up, but turned it off. I also have painted headlights with angel eyes (which were on the whole time) so the car had obviously been modded. The key thing here is, I'm a young guy and I figured they would give me ****, especially since the salesman warned about the clutch not being under warranty and that it WOULD fail if I street raced the car and they WOULD be able to tell it was raced and they WON'T warranty the clutch. Anyway, because of this, I just gave my mom the keys and sent her to play dumb. They replaced practically everything between the crank and first gear without so much as a peep. Who knows what would have happened if I had taken it personally. OKay that's the facts, now for speculation:

    They did a really sloppy job on my car. I have a stock short throw shifter. before, there was no play in shifter while in gear. Now, i can do a 4" circle with the shifter in any gear AND it rattles when on the highway. That's the sloppy part, now the speculation (really this time) The technician apparently took it upon himself to unhook the aforementioned boost gauge. Now when I say "unhook" what I mean is, he pulled the vacuum line off the T-fitting and left it like that (T-fitting in line -1 hose). I think they probably figured that the actual driver of the car might return to ***** about the handywork and when they did, they would void the warranty for having a gaping HOLE in the vacuum line caused by aftermarket parts not installed by the dealer. I think they did all this because they knew the car was modded and dissaproved, but didn't want to have to prove anything, so instead they just did a ****ty job, figuring that the owner would go over their work anyway and if they DID ***** about it, then they could just say, "We didn't HAVE to fix it anyway and BTW, your warranty is voided." It was easier for me to just tidy it up myself, and not give them a chance if this was the case, so we'll never know for fact whether this whole conspiracy theory is just the result of the tech being forgetful, or if my dealership really is EVIL as I suspect they are. As a sidenote, since the day I got my car back, even after tidying up, I consistently peak to 1.10 bar, and like I said, my only mods are BOV and TT. All of this makes me like the idea of getting a price cut, but no warranty. I prefer to do things myself, so I KNOW exactly what was done to my car and WHY, but that warranty work sure is convenient when you're flat broke and **** happens, however, if the price cut were enough, the difference in the monthly payment would leave more money in the pocket for when **** happens. It's an endless debate and I've rambled long enough, so I'll get to my point:

    It doesn't matter what we think, the bottom line is, once they've decided to deny your claim officially, your word doesn't count unless you're an expert . It's you vs. the SOA warranty specialist that does this daily for a living. good luck. Even if you're right, i hope you either have the money to fix the car until the legal battle is over or can afford to park it until you "win" your case, all the while paying your expensive lawyer, paying on a car you can't drive, and waiting (probably months) for your case to go before a judge. The best we can do since we have ALREADY modded our cars, is take our goodies off before going in to file for warranty work and hope for the best. Trust me, I went through this with the DSM people and it's a hell of a lot easier to just take your goodies off, since they don't like to call the customer a liar without proof.

  7. #36
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    (I haven't had any issue with the Thousand Oaks dealership, in fact I am happier with them every time I go there but I keep on reading these horror stories about their regional reps) I think that if they did deny a trans. warranty claim (for instance) because of the Injen intake that they installed or the Greddy Evo cat-back that they will be installing soon, I would get rid of the car as soon as possible. The shady warranty issues with Subie and Mitsu are not necessarily common. My last vehicle was a 2k Mustang GT. It developed rod knock at 7000 miles, they didn't bat an eye. They replaced the motor and apologized for the inconvienance. The transmission went at 25000 miles. Once again, they didn't bat an eye and they paid for my rental car while they were doing the warranty work. It may not have been a very reliable car but at least the dealership didn't screw with me about warranty issues.
    Jordan Koch
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  8. #37
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    Lawsuit?

    Out of curiosity, would there be any grounds to sue Subaru? I ask for the following reasons:
    1. The are false advertising/ misrepresenting their product. Showing a car that is powersliding in a commercial and then not covering damage to peoples cars based on "aggressive driving" is false advertisement.
    2. They give out SCCA memberships to WRX owners. If you then participate in an event they void your warranty. Kind of seems like a form of entrapment to me.

    Knowing that they are not going to cover such damages, I would think Subaru wouldnt be marketing towards driving in this manner. Just Curious. Please no bashing for "sue-happiness"....Im only curious if this is plausible. I feel Subaru is giving unfair impressions of its automobile and then punishing the buyers for using it in that manner
    "Well kids you tried and didn't succeed, the important thing to remember here is...... Never Try." - Homer

  9. #38
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    03 blue WRX.
    Weeeeee!

  10. #39
    Registered User droogie's Avatar
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    My dealer told me I can get cat back since that effect nothing, but I shouldn't mess with the uppipe because they can deny coverage due to mods. Looks like cat back and rims/tires until my warrenty gets near the end.
    '04 WRB premium package.
    Gutted Stock up, Godspeed dp, Cobb AccessPort (Stage 2), Omori Turbo Guage, Omori EGT Guage, Falken 512's

  11. #40
    Moderator aussieinstlouis's Avatar
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    For the record - last week I got my clutch replaced at 34000 miles because I was starting to get the clutch shudder in the morning. It was all done under warranty.

    My car has the following mods - TXS Stage 4, MRT water spray controller, Aquamist water injection, samco i/c hoses, Forge 100% BOV, catless race pipe, EGT fix, O2 fix, EGT gauge, SBC-iD, PM-iD, HKS turbo timer, Prodrive UK300 lights, STi scoop.

    Find a good dealer......

  12. #41
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    Irvine Subaru is the one thats close to me. they told me it was the biggest subaru dealership in america. they have a showroom for aftermarket parts. and they have a wrx on display with an aftermarket BOV and wheels and i think some other stuff done to it. they told me that they back parts installed by them for 3 years. thats one reason y i want a wrx.

  13. #42
    Registered User 0260B4U's Avatar
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    Wel i just got from a luncheon at Subaru of jacksonville. hey had alot of big wigstehre andthesame question was raised.

    Pretty much put it in like this,

    Putting exhaust on your car wont void your warranty, now driving it hard as a result of the higher hp and somethin breaks it will. Breakage is not covered but if it's a part failure or defect it will be covered. You drag race and shear the gears off of 1st, no warraty the said pretty much any gear breakage ill not be covered at any time. The mechanics know the stress tha it takes to break th part.


    You put a BOV on your car it wil not void the warranty if it fails and the resuling backspin cuase our turbo to fail they will void.

    Just use your head. You put spring on and you shocks failthey wont cover it. You pu 400 hp on our car ad drive it hard somehing is gonna break and they are not gonna cover it.

    Now take it in fact this is a fatory representative they flew down for the meeting.

    Told us about a guy that too his to the track. Missed 3rd and put it in reverse then tried to come in for warranty said he was backing out the driveway. Guy that worked at that subaru seen him at the track.

    And the rep said they do monitor certain chats and forums. The guyv had postd bout going to the track. then afterwards posted the times of the successfuly passes.


    Needless to say he tried to get a lawyer but didnt tell the lawyer anything. Dumbass left his time slips in the glove compartment too.

  14. #43
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    Hey Cicny-REX,

    I'm not sure that I want to see a lawsuit (In the event that Subaru were to lose they'd probably just increase their prices or find some other way to stick the cost on the consumer).

    I do, however, totally understand your feelings. I bought my WRX about a month ago (I love it) and checked out a few dealers. One dealer outside of Seattle had all of their REX's lined up at the front of thier lot right on the street. In each car's window they posted a large sign reading "Wanna Race?"

    I bet there will be some really pissed off customers if the dealer refuses to honor the warranty because of spirited driving.

    If Subaru chooses to structure their warranty in that fashion they should at least make sure their dealers and commercials don't promote the 'wrong' type of driving.

  15. #44
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    I wouldnt do a lawsuit for the reasons you mentioned. I do feel however that something needs to be done. Subaru isnt doing a smart thing by treating its customers this way. They know precisely who they are marketing to, yet arent running the rest of their business in this manner. As much as I hate to say it, look at Dodge and that F'n SRT4. Dodge is releasing warranty covered upgrades from Mopar, this is intelligent marketing. They know that there will be kids who are modding. They know that rather than fight this, they should set up a plan to work with it, rather than fighting it tooth and nail. Im not an advocate of suing for little things, but this is quite an injustice on the part of Subaru. And I do believe that the lawsuit would be won if the right lawyer were on your side. Yes I saw that thread on Nasioc, which leads me to believe that enough people are unhappy with Subaru that things could actually be changed if enough noise was made about it.
    - Disgruntled yet happy Subie owner
    "Well kids you tried and didn't succeed, the important thing to remember here is...... Never Try." - Homer

  16. #45
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    Thinking Man's Engine tan's Avatar
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    "You gotta pay to play"

    This came up in the VW Vortex recently (again and again), the concensous is use your head. If you're worried about modding and voiding the warranty, don't mod, wait until your warranty is over.

    if you get Subaru (VW in the vortex) to warranty a repair caused by you and/or your mods, everyone else will be screwed over, because they will be paying for it one way or the other.

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