Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2009-2013 Subaru Forester models, some 2008-2011 model year Subaru Impreza, WRX, and STI vehicles, and in some 2012-2014 model year Subaru Impreza WRX and STI vehicles currently or formerly registered in at least one of the following states and the District of Columbia:
Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey West Virginia
District of Columbia Massachusetts New York Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island
DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode if exposed to salt, such as salt used to treat roads in the winter time.
Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the lines. Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.
DESCRIPTION OF THE SAFETY HAZARD
Your vehicle has a dual circuit braking system. Each circuit works independently and diagonally across the vehicle. If one circuit of the brake system fails, the other half of the system still works. Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness. In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.
INSPECTION / REPAIR
Subaru will inspect and test the current condition of your vehicle's brake lines. If they are found to be acceptable, anti-corrosion material will be applied to the areas of concern as a preventative measure. If any of the lines are found to be unacceptable, they will be replaced and anti-corrosion material will be applied to the new brake lines. These repairs will be performed at no cost to you.
WHAT YOU SHOULD DO
Subaru is in the process of acquiring anti-corrosion materials and replacement parts necessary to perform this repair. Once there is a sufficient supply of the anti-corrosion materials and parts to perform this repair, Subaru will re-contact you by mail advising you to proceed with scheduling an appointment with your Subaru retailer (dealer).
There are several important precautions you should take until this repair has been performed:
If you experience the condition described above while braking, continue to apply steady pressure on the brake pedal until the vehicle comes to a stop. Immediately contact your Subaru retailer for assistance.
If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
If the brake system warning light remains illuminated on the instrument panel with the parking brake fully released, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
Always maintain a safe distance from other vehicles while driving. The normally recommended minimum distance is one car length of space for every 10 mph of speed.
As a precautionary measure, it is highly recommended that you use extra care while operating the vehicle in confined areas such as parking lots and while parking your vehicle in a garage, car port or other structure.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQK-47 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at Subaru Cars, Sedans, SUVs, Crossovers, Wagons | Subaru of America
and select “Find a Dealer.”
For additional information and the most Frequently Asked Questions, please go to: http://www.wqk47.service-campaign.com
If you need additional assistance, please contact us directly:
By e-mail: Go to Subaru Cars, Sedans, SUVs, Crossovers, Wagons | Subaru of America
and select “Contact Us”
By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000
After you receive a second notice from Subaru informing you that there is a sufficient supply of the anti-corrosion materials and parts to perform this repair, please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to Home | Safercar -- National Highway Traffic Safety Administration (NHTSA)
if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and upon second notification we urge you to schedule an appointment as soon as possible to have this repair performed.
Subaru of America, Inc.