warranty issue
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This is a discussion on warranty issue within the General Maintenance, Troubleshooting & Accidents. forums, part of the Tech & Modifying & General Repairs category; OK so ive had my 2011 wrx for just about 15 months and the front driver seat is a ll ...

  1. #1
    Registered User foxhound's Avatar
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    warranty issue

    OK so ive had my 2011 wrx for just about 15 months and the front driver seat is a ll ripped and worn. The stitching is coming undone and beginning to fray. When i had the car at the dealership last month they just blew it off as "normal wear" I had a Legacy for years with 75K on it and the seats where fine, so after 13K i dont think its "normal wear" anyway since the dealer isnt going to do anything about it i was wondering if i could just contact subaru myself about it. is that something i could do? has anyone done anything like this before? if so how do i do it? i live in Western New York (i dont know if that matters) if anyone has can offer any help it would be greatly appreciated

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  3. #2
    Registered User Hung_Wei_Lo's Avatar
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    Let's see some pics of this "all ripped and worn" business.

  4. #3
    Moderator rage-wrx's Avatar
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    You can call SOA or use the contact page. A phone call may be a long wait. They always reply to emails. Can't hurt to try.

    https://www.subaru.com/shopping-tools/contact-us.html
    T0ny
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    Ooh,hang on. That is the throb of a turbocharged flat four engine. A sound which,all over the world,heralds the imminent arrival of a moron - JC.

  5. #4
    Registered User foxhound's Avatar
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    ill post some pics tomorrow, im at work. the seat isnt destroyed but is obvious that there is some damage

  6. #5
    Registered User wrx1234's Avatar
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    i had some problems with m paint chipping on the front bumper. Dealer said it was impact when it clearly wasnt, i contacted SOA sent pictures and now they are fixing it. Dealers dont like fixing stuff because they have to pay upfront then get paid back by SOA. SOA can then turn around say no to the clame and the dealer is SOL.

  7. #6
    Registered User BPanda's Avatar
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    Happy to hear that you got that sorted out wrx1234, I remember reading about your situation and that was absolutely ridiculous that they said it was impact damage...
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  8. #7
    Registered User 2.0Rs's Avatar
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    Depends on where the wear is. If it's on the side bolster where you'd see the typical fat guy "butt rub" then you could be screwed.

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