I am currently dealing with a very serious issue that happened to my 2007 STi.
I usually get all of my service done at the dealership, but this past weekend I had to make an unplanned trip from Denver to Utah due to a family emergency. I was coming up due for an oil change, and because I needed to get out of town ASAP, I stopped at Jiffy Lube in Evergreen. I'll admit that I have taken my wife's car there several times and had no complaints. They have always seemed a little better than your 'average' Jiffy Lube.
We left directly from Jiffy Lube and headed toward Utah on I70. We stopped for gas twice, noticed no issues, and the car showed absolutely no symptoms of a problem. About six hours later and 20-30 miles north of Green River on US-6, there was a quick "bang" from the engine and we begin to trail more blue smoke than a frickin' paratrooper. I didn't need to be a mechanical expert to know that I had lost oil pressure and subsequently pulled to the shoulder and turned off the car as quickly as safely possible (~30 seconds or less).
There was an oil slick behind the vehicle that I would estimate to be a few hundred yards long, perhaps. I witnessed the rest of the oil drain out with my own eyes.
I called Subaru Roadside Assistance, who dispatched a tow from Moab (WTF!?), which ended up costing me $500 to get my car to my mom's place in Price, UT.
During the ride, the tow truck driver told me of many other instances of the same problem and suggested it was due to Jiffy Lube neglecting to properly secure the oil drain plug. A few calls to friends who know more than I about mechanical stuff all yielded the same answer.
After dealing with said family emergency (my mom was in the hospital, terminally ill, whole other story), I slid under the car to see if I could get a look at where the oil had come from. Immediately, I see the drain plug is completely missing, yet the threads look as if they were brand new. The entire undercarriage of the car is coated in oil from front to back.
After speaking with several different service department people at various dealerships, they all told me the same thing. I mean come on, it's pretty much a no-brainer.
Jiffy Lube either failed to use the proper crush gasket, or simply finger tightened the plug and did not properly torque it down, causing it to rattle loose and I actually heard it come out of the car and bounce off the skid plate right as we began trailing smoke.
I have full coverage insurance and I also purchased a full-coverage 80k warranty when I bought the vehicle new. However, I don't think any of that really applies to this situation (with the exception of possibly voiding my extended warranty if I were to allow unapproved parts to be used in the repairs, etc...)?
I have receipts and other various documentation that basically chronicle a timeline of everything that happened during the times before and after the incident. I have a Starbucks receipt that I got on the way to Jiffy Lube, I have all of the receipts and paperwork from JiffyLube, I have the receipts for the two times we stopped for gas (again, with timestamps), and I have receipts and documentation for the exact time we called for the tow truck, and all information regarding the tow and when it was dropped off. I was sure to get the tow driver's personal contact information. He also assured me that he would be glad to sign a legal statement describing the scene he saw when he arrived (oil slick, dripping, etc).
I also have a fairly good set of picture that I took once my mom was stable that show the missing oil plug. I did send the images to Jiffy Lube. I will try to attach it to this post as well.
My main questions are:
1) I shut it off quick. Less than 30 seconds. Is it likely that my engine is still totally grenaded?
2) I attempted to deal with the Jiffy Lube manager and even the owner of the franchise, but they are jacking me around and wanted to have a local mechanic (that THEY came up with) look at it first, refusing to pay to have it towed to a dealership to be assessed by a qualified Subaru shop, and generally not being nice. Do I really need to get an attorney? I am broke, but I can shift some things around if I must. I still owe a good bit on the car, and there is no way I'm letting these guys jack me.
3) I would much appreciate ANY other advice, evidence to get/emphasize, etc from you guys, who know much more than me about the costs involved and what type of thing I am likely to encounter.
My apologies for the long post, but I am totally freaking out over this and it has already taken up SO much of my time, caused me time off work, expenses to get back home from Utah, etc.
I read this forum quite often, but have never posted. There is some really wonderful information on here, and any advice would be greatly appreciated.