My initial question to them:
I have been reading on numerous forums that some2009 Subaru WRX's have been having catostrophic engine failures (spun bearing in one of the rods) Is there any truth to this? Has this issue been addressed. If there is a known issue? Is it only on certain manufacture dates of the cars or certain VIN numbers? Thanks for the information.
Dear Mr. Edbauer:
Thank you for visiting the Subaru Web site and congratulations on the purchase of your 2009 WRX. I hope that you are enjoying it.
We at Subaru of America understand your concerns with the engine problems you have read about online regarding the engine in some 2009 WRX models. If you have a concern with the operation of your 2009 WRX now or in the future, please contact your Subaru dealer for a service appointment.
As a company, Subaru of America carefully monitors warranty claims and quality survey comments to watch for any trends or concerns that can lead to customer dissatisfaction. Because of the number of various web sites out there, we cannot monitor the activity in them or report on anything we may see there. The process we have established works well for us and in turn, it is helpful to our customers.
Please remember that Subaru is a small company. While the information presented at internet sites in broad, our needs are a bit more specific than what is supplied there. For example, we would need to track vehicle identification numbers (for production dates, etc.). An open public posting forum is not the best place for a customer to keep this information in the interest of safety and privacy.
Subaru is very committed to customer satisfaction. We take a very proactive position if we become aware of a concern via our tracking methods. Should you have a specific problem with your 2009 WRXe, you would first take your vehicle to an authorized Subaru dealership for technical assistance. We would also request that you call our Customer/Dealer Services Department at 1-800-782-2783 to advise us of the concern and for assistance with resolving the concern and getting your WRX back to you as quickly as possible.
Thank you for the opportunity to be of assistance. If you have any other concerns, please let me know.
I dont know if this helps anyone, but I figured I would post it!