Dealer messed up my car, advice needed
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This is a discussion on Dealer messed up my car, advice needed within the General Maintenance, Troubleshooting & Accidents. forums, part of the Tech & Modifying & General Repairs category; So, I've been trying to diagnose a misfire on cylinder 4 on my 2002 WRX ( http://www.clubwrx.net/forums/genera...n-problem.html ). I had ...

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    Dealer messed up my car, advice needed

    So, I've been trying to diagnose a misfire on cylinder 4 on my 2002 WRX (Need help diagnosing hesitation problem). I had pretty much ruled out plugs, coils, fuel filter, MAF, and air leak. I didn't want to start just replacing costlier parts until the problem was fixed, I figured it would be chaper to take it to the dealer and pay to have them diagnose it. While it was there, I had them replace a tie rod, replace two cvs boots, change out the tranny and diff oil, and replacement the timing belt for a grand total of $1300. BTW - they claimed they fixed the misfire and hesitation by replacing a sensor connector, not sure which one, it's the top connector in the connector cluster underneath the little cover that is behind the intake on the strut tower enclosure. That didn't do anything. Misfire and hesitation was still there when I picked it up.

    So to the point. My timing belt snapped two weeks later. They claim that one of the idler pullley bearings fell apart and tore up the timing belt. I think that is bs. They say they are only going to pay half of the PARTS COST ONLY. Not sure how much damage was done, they're guessing all new valves at least. No clankity noises, so I guess that's kinda a bright spot. What should I do? I've contacted SOA and they said they will give the dealership a call. I've also contacted a friend over at COBB who's gonna talk to some other dealers. Everyone I've talked to has said their explanation is bs.

    Last edited by TheJ; 08-13-2008 at 06:52 PM. Reason: Don't dodge the swear filter.

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    Administrator TheJ's Avatar
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    Well first of all... do NOT dodge the swear filter. ESPECIALLY in a thread title.
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    So, aside from watching my language (sorry, I was and still am a little ticked off to say the least) nobody has any advice on how to handle this situation? Does anyone agree that the dealership should be liable for this? I mean, an idler pulley snapping two weeks after having your timing belt replaced??? Not to mention, I'm not sure how they know that the idler pulley "broke" causing the belt to snap vs the other way around.

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    Admiral Ackbar the 1st mycologist's Avatar
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    I think the dealer should be responsible. I was unable to find a service guarantee specifically, but they all use this in their websites: " Exceptional service and maintenance are a key part of our dealership. Our factory-trained service technicians have the experience and knowledge to ensure that the right service is performed on your Subaru."

    So, they should have noticed that the pulleys needed to be replaced (this is commonly suggested as a matter of course, and they should have at least inspected them carefully). I don't think they can claim that they went from fine to catastrophic in two weeks. My opinion is also that they need to prove to you that it was not the timing belt itself, not vice versa. Basically, if they were working in that area everything should have been good to go for at least another 60k miles, not a few hundred. Clearly they did not ensure that the "right service is performed on your vehicle". A good shop would guarantee the work for a year.
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    He simply abides. SD_GR's Avatar
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    On your receipts from the dealership there should be an explanation of the warranty terms for their work. If that clause says they'll cover it, then they'll cover it. Also, your state may have rules in place; check that out too.
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