So this is what happened... I have a blue 2005 STI and I took my car today to Subaru Monrovia for an oil change, check on my driver's side door panel (panel doesn't clip on the bottom), fix the gasket between the STI wing and the trunk (is coming out from the passenger's side), and replace the plastic molding (flare) that's on top of the rear wheel on the driver's side (only on the 2005 model). So this dealer has only ONE WOMAN that is suppose to be the "service advisor"... not that I have anything against women, but this one is a retarded woman. So everything was fine until she told me that they couldn't replace the plastic molding (although I BOUGHT the replacement already and its in the parts department) because they "don't deal with anything that is exterior on the car" and according to her they "only deal with the engine."
So I complained about the rear wing and this is what she said:
"Did you buy this aftermarket?"
ME - "No... this came with the STI. ALL STIs come with this wing."
"I don't think so. I saw an STI at the showroom and it had a smaller wing."
ME - I gave her the WTF look...
Anyways... I think they managed to fix the gasket problem on the wing but they still refuse and INSIST that their dealer doesn't do anything on the exterior. She even told me to take it to a body shop to get it replaced. I was like "but its just a clip on with double sided tape. This is the original part that comes with the car, why would you guys not be able to fix it?" and she continues to insist that they "don't work on anything that is outside of the car." The most stupid part was when she actually called a mechanic and asked him if they could replace it... to my surprise, the mechanic said the same sh!t... UNBELIEVABLE!
After that, I called Subaru Long Beach and told the service guy what my problem with Subaru Monrovia was... the guy totally laughed his ass off and said that it was ridiculous. He said that they'll fix it for me...
I am VERY PISSED OFF about this incident and I really feel the urge to report this to someone cause I think that its completely ridiculous for them to tell me to go to a body shop when its not even needed, its just a plug and play piece from the manufacturer!
FCUK SUBARU OF MONROVIA!