Okay, let me start from the beginning. I owned a 2013 Genesis Coupe A/T, and on Friday, 2/22/14, I went to a dealership in NJ (I'm from NY) to buy a 2014 WRX hatchback. So, after hours at the dealer, I bought a base model 2014 black hatchback. I got $18k for my genesis, while the payoff was 27k (only had the car for 8 months). That 9k negative equity got added onto the new loan, with 4k down. So the night of the sale, we closed out the place, but I couldn't take my brand new car home because they couldn't PDI it. So I had to go a weekend without my new car, because of this damn dealer. First strike. I drove my genesis home, and the salesman was going to personally drive it to my house on the following Monday. I signed all the paperwork, swiped for the 4k down payment, and went home. Monday I get my car, a week goes by, and my genesis is still not paid off. I did my genesis payments every 2 weeks by direct withdrawal to save some interest, so a payment came out. Any payments I make, I get a check for. The trade in is supposed to be paid off for within 10 days as stated by the dealer. For my new car, I got a temporary plate that expired on 3/13/14. So 2 weeks go by, still no pay off. I transferred my plates so I'm waiting for my new registration in the mail. I get a call from the salesman saying that they didn't receive the 4k down payment. Strike two. It caused a small amount of chaos between me and my parents and the dealer, and they found the payment. A few days later, we get a letter in the mail from chase saying our "loan request was denied" because it was over the value of the car. We did not apply for any outside loans. Something isn't right here….
At this point we're fed up. We call the dealer and ask where the new registration is for my old plates, and they said that they made a mistake on the registration so they have to do it over. This is 2 days before my temporary plate and registration expire, which was 3/11/14, this past Tuesday. So Thursday comes, which is the day my temp plate expires, and we get into it with the dealer again because I now have no car to get to work or class because I can't drive the car without plates, registration, or an inspection (they failed to give me a 10 day inspection pass sticker since the dealer is in NJ and I'm from NY, they also didn't tell me i needed to get one in the first place). The salesman offers to drive me to work, which is absurd and creepy, so my mom dropped me off and had to be late herself to work. It's now Friday, 3/14/14, and we've been going at it with the dealer all day. They told us that the loan didn't get approved because of the negative equity. and thats why they haven't paid my car off. So they sold me a car without an approved loan. They're requesting that I go back tomorrow and resign for a new loan. Technically the genesis is still mine and the WRX is still theirs. I have a brand new 28k car sitting in my driveway which I can't drive or even park on the street.
Let me wrap this up; the manager keeps asking what they can do to make us happy, offered us 2 SEPARATE free tanks of gas which is a horrible attempt to compensate. Separate meaning one when I go tomorrow and another when I'm "in the area". IM FROM THE BRONX YOU MORONS. God damn. The tolls and gas to get there is pretty much a full tank. They said they have to eat $1300 on the deal and that my monthly payment goes down $15 a month for 75 months, but the interest rate goes up from 3.9% to 4.1%, which doesn't matter to me and my parents since we're going to refinance within a year. They also offered a loaner car until they get everything sorted out. I want a damn STI if I'm going to get a loaner car. I just have this gut feeling that I can get so much out of this opportunity, I just don't know what steps me and my parents should take from here. Payments for my genesis are till being taken out and the payment for the WRX is due in 10 days. What should I demand? Comments?