I've had my car since May, this year. I had the car for a day, before I saw my front bumper damaged from my dealership unloading the car. Luckily I took a picture of the car on the lot the day I bought it, so the dealership couldn't argue the damage. My new car went into the shop and got body work. I loved the car, so I overlooked it.
A few weeks later I was driving home and I noticed my rearview mirror was really shaky. I went to adjust it and it broke off it's bracket. I disconnected the mirror and drove another 50 miles each way to the dealership to get my mirror put back on. I also reported a bad rattle in my passenger seat and badly wrinkled fabric on the passenger seat cover. The end result was that the rearview mirror was reattached, the fabric on the seat was 'tightened' somehow, and they couldn't find the rattle and didn't bother to call me. I pointed out the rattle to them in ten seconds and they said they would fix it upon my next visit.
A week later, my rearview mirror was already starting to come loose, again. In addition to that, my passenger seat metallic rattle was as bad as ever, the fabric was still wrinkled, and the stitching on my passenger seat was unraveling all over the seat. At this time, I was also having problems with my center console lid. The latch is so weak that the center console was having problems closing and it would also pop open during driving. Another 50 miles each way and NINE days later, and the car was fixed. The passenger seat cover had been replaced, the center console latch was replaced, the rattling lumbar support was tightened, and the set screws on my mirror were replaced.
All was good, until my wife and I left for our 12 hour road trip to SC the next day. The rearview mirror isn't loose on the mounting bracket anymore, but it shakes like Michael J Fox where the extension from the windshield bracket meets the actual mirror. The center console latch is also as pathetic as ever, and the lid popped up on us a good 20 times, during our trip home, and it requires being slammed shut in order to stay shut.
I've been a LONG time WRX fan and I was thrilled when I had saved enough cash to pay for the majority of my 13 WRX premium sedan. However, due to the experiences I've had, this is car is quickly making its way to becoming my first and last Subaru. I've been very understanding up until this point. I'm going to have to take the car back to the dealership a fourth time, now. That costs me an hour each way throughout the 50 miles of driving. I didn't even begin to explain the terrible dealership service I've had, which includes almost nonexistent communication and filthy loaner cars.
I'm really looking for some advice on how to handle the situation, outside of calling the service manager and bitching. I left a message on his voicemail, but he never called back. I also tried to talk to him at the dealership, but he wasn't in. That tells me he doesn't care. I've also learned that bitching over the phone to a manager seldom gets you anywhere, even when done politely and professionally. People just don't care.
Any suggestions? I was thinking about putting something in writing to Subaru of America, but I can't find any mailing or email addresses.