It makes a lot of unnecessary work for a lot of already overworked people along the way, and the mass effect is that Subaru has to devote more resources to dealing with impatient people that could be spent on getting you your car faster. Not to mention the lack of concise information is bound to drive you nuts. Sorry to be blunt but I hate "where's my car" calls halfway through the expected order time. If your car is late I will bust my ass trying to get you info on its whereabouts, but there's no need for it before then. I do agree that there should be a tracking number that works though.