So, I want to let everyone know about a situation I had occur to me and my car, and see what course of action you guys think I should take.
I bought a new 2013 wrx hatch on 1/9/2013. I couldn't have the car detailed that day as I had to get my kids from daycare, to make a wellness appointment at 5 pm. The dealership agreed to detail the car that following friday. That friday it was raining, and was supposed to rain the following two days, my car is black, so they said to bring it in yesterday. (fridays are my only day off work, kind of,I work evenings on friday)
So, yesterday I call, they say come in. I get there, 45 minutes later the detail kid comes to get me, he tells me my car is done. I immedaitely notice that there is still dirt in the wheel wells, but I shrug it off, figure he's a retard, whatever. He had pulled it into the showroom, door open, keys in the ignition. So I think nothing of looking the car over, I'm at the dealership for pete's sake.
I leave,go run around in my car, I haven't been able to drive it much, hit up some country roads! This is about 230, I have to be at work at 5. I drove for a while, get home about 415 to have something to eat before work. I went back to my car to get some books out, and I see a line on the fender, I figure its mud. I get closer to see it's a 6-8 inch SCRATCH! It is through the paint, I can see primer! Upon looking closer, there a bunch of fine scratches, swirls from this young kid apparently using a dirty shamy to wash my brand new car!
So, it's 420, I have to be at work at 5, so I call. My sales woman had left for the day, the operator asks if I want her voicemail. I say no, tell her the situation, she says hold on. A man answers, I proceed to tell him what this ****tard did to my car. He says to bring it back monday, that they will get me a loaner and get the car fixed. It turns out that this guy is one of the owners of the dealership, so I feel like they will fix it.
But, I am pissed! My car has 300 miles on it, and clearly will have to be painted! Painted! WTF! My thinking right now is that it's not enough for them just to fix it, they screwed up my car, but what? I'm not saying that they should get me a new car, that's not resonable(which is what my wife thinks). But what? I'm thinking at this point that the first two services should be on them, I think that is reasonable. Thoughts?
I'll try to attach a picture I took, black car, sunshine, it isn't easy.......