I've changed my mind about Gruppe-S.
EDIT: Since making this thread, Gary has contacted me several times, and he has been very honest about the situation and has been very upfront with everything. He offered to refund my money, but I'm considering putting it towards other suspension parts, as I'll need that taken care of anyway. I'm very glad that Gary took the time to respond to this thread, and that he has been very helpful rather than getting angry with my expressing my original dissatifaction with Gruppe-S. I'm not going to delete what I originally wrote, because I would like to keep this thread intact to see what the original problem was, and how Gruppe-S responded. Right now, my confidence in them has been reinstated, and I am sure that I will order from the in the future, as prior to this experience, they have been a very good vendor. Thanks again, Gary.
Additional Edit: I just got off the phone with Gary, and I must say that the situation has been resolved very well, and Gary has gone out of his way to make the best of an unfortunate situation. I am very pleased with his costumer service, and I will definitely be ordering from him in the future. :thumbup: to Gary at Gruppe-S for going out of his way to handle the situation. I'd feel good about recommending Gruppe-S to others in the future!
I have ordered a number of things from Gruppe-S since 2002, and I have always had absolutely no difficulty with them whatsoever. I even posted in other threads denouncing Gruppe-S saying that they have always been a good vendor to me, and they have always been expediant with their delivery, et cetera. However, I don't think I will be ordering from them anymore, because I have been getting exceptionally bad customer service with my last order.
On Jan. 11, I ordered GC KYB AGX struts and Eibach springs. I didn't get a shipping number, so I called them a couple days later, and they told me they were on backorder, and they would come in on Monday (it was the Friday after I ordered them). This didn't bother me at all, because I understand that things get backordered, and you can't ship a product that you don't have. I would have appreciated an email telling me this, but oh well.
I called them that Monday, and they said they hadn't come in, and they would call their supplier and then call me and tell me when they were expected them. They never called me back. I called back a few days later, and they told me the same thing. I checked to make sure they had my phone number, which they did, and they said they were going to check with them again and return my call. Once again, they never did. I called them again on Friday, and they told me the same thing. I haven't gotten a return phone call from them once. In fact, I haven't gotten any kind of notification from them at all for an order I placed almost a month ago. Needless to say, I've very displeased.
So I'm going to call them tomorrow and cancel my order. Honestly, I'm in no huge rush to get my shocks and springs. I completely understand things not being in stock, and I can deal with that. It's not really a big deal. However, I don't think it is too much to ask that the a customer be notified if the product they ordered is not in stock, and I definitely don't think a return phone call would be too difficult, even if it is to say that they don't know when they're going to get more in stock. This ordeal has made me lose a lot of confidence in Gruppe-S, and I don't think I will be ordering from them again.