I agree, hence the thread, and I am by no means bashing or putting them down. I am waiting for a response. It's an opportunity for them to shine. I have faith in them, but am a little concerned that I'm in this position to begin with. A less understanding person would be citing UCC codes of merchantability and raising all hell. I'm not even expecting them to pay for the labor of having to re-install of the motor. I've been pretty fair and more than patient, and will continue to be so. I honestly think that we'll come to some resolution that'll not only make me happy, but reflect their outstanding customer service and dedication to excellence. Time will tell.