Ordered HKS downpipe ($175 shipped) Friday August 2nd about 9pm CST (7pm PDT). Had billing information that night along with a tracking #. Package arrived right on time after being shipped Monday. Arrived with all necessary gaskets, well packaged. Could not have experienced a smoother transaction from start to finish!
It was a complete 180 from Vivid, who, BTW, emailed me on Friday, nearly two weeks after I ordered and a week after I cancelled to tell me that my credit card was declined. Well, geez, for the first time in my life I was HAPPY that my CC was denied!! [sarcasm] Thanks for checking your email, and staying on top of things, Vivid... [/sarcasm]
i know about great customer service. I order stuff 3 days ago and still i didn't get a tracking number yet. i tryed to call and nobody answered the phone. they got great prices and alot of stuff for my car but they should at least let you know whats going on. my friend order stuff from them a month ago and now is getting his intake. All i know i hope it doesnt take a month for me to get my stuff from them or they just lost another customer
I've ordered from them twice now, and both times there were great. I ordered my AP when there were no APs to be had. I asked about it one time, and got an answer back really quickly with estimate on shipping. They had no control over it since it was a vendor issue, but they were still dead on with the shipping. I'll order from them again with no hesitation.
gruppe s customer service sucks!! i called a million times nobody answers the phone. i order stuff sunday and still haven't got an email telling me my tracking number or that the order has been sent out. if i dont get my stuff on sat im going else where get car parts
I ordered my HKS Hi Power yesterday from them. After reading this today I called them and no answer. I want to make sure my exhaust is in stock because that seems like there problem. If it is not in stock then your screwed for a while. So I guess if they ever answer their phones then I'll either cancel it if its out of stock or leave it if its in stock. I have a feeling this isnt going to be a good sale. Ill keep you guys updated though! :unhappy:
i ordered a stage 1 longblock from them. i still havnt sent my heads in yet. hopefully when i do, everything goes according to plan and everything comes out great.
Well I just got ahold of them (spoke with max) and he said my exhaust ships directly from the distributor (HKS). So it will ship from HKS to me. He said if by monday I dont have a tracking number to call them back and thell take care of it. I feel better about this now.
I ordered my HKS Hi Power yesterday from them. After reading this today I called them and no answer. I want to make sure my exhaust is in stock because that seems like there problem. If it is not in stock then your screwed for a while. So I guess if they ever answer their phones then I'll either cancel it if its out of stock or leave it if its in stock. I have a feeling this isnt going to be a good sale. Ill keep you guys updated though! :unhappy:
Hey you should check out JSCSpeed.com I ordered my HKS Hi-power exhaust from them. I think they're selling them for $489 if im not mistaken. They've never failed me in the past, and they usually ship it the next day. Just in case Gruppe-S doesn't work for you.
Yea, Im going to see what the deal is tomorrow with my exhaust. If I dont have a tracking number by tomorrow then Im going to cancel and order from JSC Speed. Do you know if its in stock there. From what I understand is that when you order exhauts from HKS is that the company puts in the order to HKS and HKS ships directly to you.
Yea, Im going to see what the deal is tomorrow with my exhaust. If I dont have a tracking number by tomorrow then Im going to cancel and order from JSC Speed. Do you know if its in stock there. From what I understand is that when you order exhauts from HKS is that the company puts in the order to HKS and HKS ships directly to you.
I think they actually have them in stock in their warehouse. But you can always ask the people at JSC. I usually order from them through their ground delivery, and usually get everything within a week. So hopefully this helps man.
So I got ahold of them today again as I still had no tracking number. The guy tells me that all he knows is that an order has been placed for it. So I told him I needed more info and he said that its shipping to them. I explained to him that max told me it would ship from HKS right to me. Then hes like yea, that will happen. I then asked if I can cancel my order and he said yes but there is a 50% restocking fee. Then he said I'll call you back to get your tracking number. So I said ok fine. Never calls so I call him back and I gave him my info again. So he says hold on and gets back with me and says hes on hold with HKS getting a tracking number but its usually like 10-15 min so he said Ill call you right back again. Of course again, no call. So tomorrow I'm calling again and seeing what the deal is. Man this sucks!
honestly if I had to deal with that complete crap, I'd just call my credit card company and tell them what's going on. I hate that restocking crap as well, it's more like a "well you made a bad decision, now you're stuck with it" tax.
Well today my G/F calls them. The first call she said she was calling to get a tracking number and they say its not in the computer but well get it and call you right back. So after a while she decided to call again and they said well get it and call you right back again. This time she says I need to know what the deal is and I really would like a call back. So after about 10 minutes they call with a tracking number. I tried it all nite and now it finally works! I cant believe it was just shipped out at 6 PM tonight though. I also cant believe I've got this kind of run around to get my exhaust here. Hopefully all goes well and they sent me the right exhaust and what not. I sure dont want to have to deal with them anymore. I should of just spent a little extra cash and went with a better vendor.
From all the good service some bad has to come of it and I am now a bad customer service statistic.Just called to get an order problem resolved that should have been handled through email but i do believe he(I never got his name) forgot about me or had more important things to d well what are you going to do?:screwy:
Eric
Well today my exhaust finally comes in. I got it on and I like it. Im not going to buy from them anymore though. I hope you get your problems figured out. Its just there customer service that sucks so bad!
I bought the Defi gauge combo pack awhile ago from these guys. I got all three 60mm gauges, controller, and pod really quick. They also called me after I placed the order to verify the gauges, size, and type of gauge that I had ordered. I had a positive account with Gruppe-S.
They run a pretty big operation. There will be hits and misses. Unfortunately people spend much more energy telling everyone else about their bad experiences rather than their good ones. I've had both ends of the spectrum from them. Bottom line is that they are a bottom line wholeseller. They dump ton's of product at ridiculously low prices, which is great for us working on a budget. The drawback is customer service. Can anyone really recall getting great service at the 99cent store?? I didn't think so. If you want great service, it's going to cost you. I run a Car Audio Department, and will guarantee you the most awesome customer experience ever.... if you're paying for it. If all you're doing is milking me for information and came for the loss leader, don't be surprised if I don't make you a priority. I'm not saying it's right, but don't expect white-glove treatment and grease covered overall price.
In the end, they have access to things few others have. Their prices are almost always the lowest in town, and never not competitive. The drawback is that they are not particularly careful about keeping their customer satisfied. Hence, don't be surprised if you end up having to do a little leg work yourself. If you don't want to do that, find a shop, that will charge more without a doubt, but offer you the treatment you're moaning about. Either way someone will cry, if not you yourself, your checkbook with certainty.
mostly true, ive had exp from both ends of the spectrum as well
ive had a lot of problems (wrong short shifter, wrong offset for wheels, missing parts) but they always rectify the situation
customer service is also a hit and miss, they either respond in minutes or not at all
i still dont know which is their preferred method of communications
cant beat their prices though
so i ordered a cusco adjustable rear sway bar and whiteline rear endlinks. weeks go by, nothing. so we call, and they said that we gave them bad shipping info, so they did nothing. give them the information, weeks go by, call again. oh, they don't have the cusco bar in stock, so they just figured they wouldn't do anything or call us until we said something about it. finally i give in and just go with a whiteline bar instead. they finally ship it out, but put the wrong info on the package, so it doesn't get here. i had to call ups for a couple days to get it sent to the right place. i just got it, and they didn't even send the endlinks. now i have to call them and have them send the endlinks, which probably won't get here for another month. oh yeah, and i had store credit with them which i wanted to use, but they charged my credit card first so i had to call them AGAIN to have them use store credit as opposed to a credit card. total time: 6 weeks and counting.
:screwy: yeah it really is something there. yeah they got good prices and shipping but what i had to go through it just aint worth it. i would rather of paid more and had less of a headache.
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