Gruppe-S review thread (merged thread) - Page 13
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This is a discussion on Gruppe-S review thread (merged thread) within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; Great vendor.....great prices......great service...

  1. #181
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    Great vendor.....great prices......great service

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  3. #182
    Registered User pinoymcflurry's Avatar
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    i understand you are going through some rough times gruppe, but thats stuff at comes with buisnesses. i think youre doing a good job with this whole situation. im still deciding if i should try to order again. last time caused me lots and lots of anger + a car sitting on a lift for 2 weeks.

  4. #183
    Registered User Gruppe-S's Avatar
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    Quote Originally Posted by pinoymcflurry
    i understand you are going through some rough times gruppe, but thats stuff at comes with buisnesses. i think youre doing a good job with this whole situation. im still deciding if i should try to order again. last time caused me lots and lots of anger + a car sitting on a lift for 2 weeks.
    Please contact us and let us know what we can do to earn back your business Sorry about any trouble you had before.
    Thanks
    Preston

  5. #184
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    My coilovers are going to be delivered tomorrow as expected, and my door panels went out today. Pinoymcflurry, I'd receommend you give them another chance. Like I said in my addition to my original post, I had some trouble with them, but they were very good with resolving the issue, and I was very happy with the resolution. I'd recommend them to anyone again.

    On a completely unrelated note, Gary (or Preston), how difficult is it for you guys to get a JDM version 7 RA complete engine? I know you get standard version 7s and 8s all the time, and I'm going to be getting a v.7 RA this summer, and I wonder how difficult it is for you guys to acquire them.

  6. #185
    Registered User Gruppe-S's Avatar
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    Quote Originally Posted by zoophagy
    On a completely unrelated note, Gary (or Preston), how difficult is it for you guys to get a JDM version 7 RA complete engine? I know you get standard version 7s and 8s all the time, and I'm going to be getting a v.7 RA this summer, and I wonder how difficult it is for you guys to acquire them.
    It's not common that we get them but if they're available, we can try to get one for you
    Thanks
    Preston

  7. #186
    Registered User NopWRX's Avatar
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    Woo hoo, I sent Gruppe-S an email 20 minutes ago and they replied back in 5 minutes! Very fast service and they are one of the best sellers!
    2002 WRX COBB Stage 2.5

    2003 Infiniti FX45

  8. #187
    Registered User pdrpowerofWRX's Avatar
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    Just wanted to add my two cents to this thread...
    Gruppe-s.com is by far my favorite vender on these boards and i have ordered from them numerous times without complaints. The had what i wanted in stock and it shipped fast. Their customer service was great and Gary, Preston and the rest of the crew there took great care of me and answered my countless questions.
    Now, i know it sucks when you order something and stuff goes wrong, but its not a perfect world and these things happen. I think Gruppe-S showed that they truely felt sorry for the problems that arose, they replied to this thread and now the author of the thread has changed his mind about them.
    I say Gruppe-S, keep up the good work and i will still be ordering from you when the need arises.
    '05 CGM Subaru Impreza WRX Mods
    '02 WRB Subaru Impreza WRX (sold)
    '94 Subaru Legacy Wagon L (daily)
    '90 Toyota Supra Turbo

  9. #188
    Administrator Trainrex's Avatar
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    Update:
    I came upon another item I needed the other day. I contacted Gary by email, and promptly received a response. Gary took very good care of me, and my item is on it's way within a day with a working tracking number. I don't think I've come across a vendor before that will try so hard to make things right. Gruppe-s, you have earned my respect, and I will gladly order parts with you again

  10. #189
    ClubWRX.net Vender GnV Motorsports's Avatar
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    Gruppe-s is great! Give them a call or just IM them.. they will work with you. Definitely one of THE best vendors around.

  11. #190
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    hmm gruppe-s always has competitive prices, I'm surprised to hear you guys had all these problems. Its not like I will refuse to order from them, but I will think twice about it now. Gary is working hard to fix things but I am just wondering if he would respond right away if this thread had not been made. What I mean is, are clubwrx members who posted getting preferential treatment or has customer service really improved? hard to tell.

  12. #191
    Registered User WShade's Avatar
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    Don't think twice. I ordered a VF34 package and Cusco Radiator Shroud from Gruppe-S even after reading this thread due to the competitive prices. I had a feeling the issues were isolated and I was willing to give them the opportunity to gain my business. Plus, the follow up attention to correct an issue is what true customer service is all about. You can not expect every transaction to be 100% flawless. But, how was the problem corrected. I am very satisfied and please with the service I received. The communication could not have been better. Preston kept me very informed on the status of my order and even offered to refund the money on an item which was backordered so I would not have to wait. I have dealt with a number of vendors over the years and I have to say that Gruppe-S is on the top of my list. We will definitely do more business together in the future. Keep up the good work

    <<-- life begins and ends at 180 mph - CBR 1000RR


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  13. #192
    Registered User WShade's Avatar
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    100% pleased. Zero issues!

    <<-- life begins and ends at 180 mph - CBR 1000RR


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  14. #193
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    Ordered a DP from them a few days ago. Preston was very helpful and nice, and my order shipped the next day. Will definitely do business with them again.

  15. #194
    Registered User tico84b1's Avatar
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    Well finally got everything in, it took about 2 weeks total, which is too long, they shipped the bearings late, which delayed the intire tranny rebuild... but I think there aren't a horrible company to do business with.
    Alberto

    04 Blue WRX

    Best time 13.2@102 ~HKS Down Pipe ~HKS Cat back ~HKS SSQ Blow-off Valve ~Helix Up-pipe ~Apexi S-AFC II ~Apexi autotimer ~Greddy gauges (boost, oil press. and egt) ~Turbo XS boost controller ~AEM Intake ~Tanabe Racing springs ~18" Racing Hart C4 Rims ~K4RT30Y Short Shifter ~Front and Rears STi sway bars ~Headers

  16. #195
    Registered User Red04WRX's Avatar
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    ordered an uppipe and downpipe last summer and it was a good experience.

    ordered the vf34 package last month, and that was a good experience

    just ordered a RSB & endlinks thursday and got a fedex tracking confirmation that same day. they should be here this week. two thumbs-up for gruppe-s
    Why are we trying to cash a bill?
    my car

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