Ordered HKS downpipe ($175 shipped) Friday August 2nd about 9pm CST (7pm PDT). Had billing information that night along with a tracking #. Package arrived right on time after being shipped Monday. Arrived with all necessary gaskets, well packaged. Could not have experienced a smoother transaction from start to finish!
It was a complete 180 from Vivid, who, BTW, emailed me on Friday, nearly two weeks after I ordered and a week after I cancelled to tell me that my credit card was declined. Well, geez, for the first time in my life I was HAPPY that my CC was denied!! [sarcasm] Thanks for checking your email, and staying on top of things, Vivid... [/sarcasm]
gruppe-s was awsome turn around for my tranny was under 2 weeks. and i live in fla . sorry to hear that u think they suck contact preston hes really understand able
I put them on last weekend. Unfortunately I can't take pics (I'm in the process of trying to find a new camera) but I'd give fitment about a B+. When I first put them on there was a large gap on either side near the fender and I thought I'd probably take them off, but after a few days with temperature changes they seem to have setled a bit. The left side is pretty much perfect now, the right side still has a small gap on the side but it's not really noticeable and seems to be getting smaller still. Overall I think there pretty good for the price. Considering the real deal is more than twice the cost I think for the price the replica's are pretty good. If you want them absoloutely perfect get the real ones but if you don't mind a little fitment issues (which aren't noticeable unless your looking for it) and want to save some money then go ahead and get the replicas. I'll try to borrow a camera and post pics some time this weekend.
I ended up giving up on my Gruppe-S order and got a refund from the money. No problems with the refund. I ordered a set of the CF sidemarkers from Kingpin, so we'll see how that goes
Finally was able to receive a full refund on my STi hood scoop. The crew that worked over at Gruppe-S are really nice (good customer service, just got to call the office directly). They were just really busy over the holidays. I for one would probably order from them again, but I'll e-mail their sales dept. to check availability next time around first.
Well i've been waiting for 2 months now for my sti ra gears and i finally get them in and i bring them down to the subaru dealership and they tell me that gruppe-s didnt ship 5th gear to me ..hmmm they sent me 1st-4th.. What do u think they should do if they cant get another one to me ?
Are you sure you didn't order the special version which would not include 5th? I believe Gruppe-s has two options, one does not include 5th gear so that you can retain some decent gas mileage.
Most importantly, what did they tell you when you called them to discuss this issue?
I bought my motor and many other things from Gruppe-S, never really having anything other than well informed and very polite service.Geoff and Preston are really easy to deal with, and have always been quick to answer questions, even turning me away from bad, or troublesome product. Gruppe-S and Godspeed are the only people I'd buy from after having dealt and spoken with numerous other dealers/vendors.
I also have had nothin but great experiences with Gruppe-S. Ive bought my AP from them and got great customer service, very quick responses everytime I emailed them with a question, and have even called and talked to Preston before about uppipes and they ended up sending me a pack of uppipe bolts for free since I didnt have any. Gruppe-S is probably the easiest, friendliest, and most honest aftermarket dealer I have ever dealt with.
Well, I've only dealt with Gruppe-S once and it wasn't a good experience. This was around Christmas 04 and I won an auction for JDM Pinks on Ebay. It took me over a week to get ahold of them because of the holiday schedule. I finally got ahold of Gruppe-S on the phone and they stated they were having trouble with there computers so they couldn't compute shipping. The salesperson told me that he was pretty sure it would be around 30.00 so if I sent them $355.00 (325.00 for the springs and 30.00 for shipping) through paypal they would reimburse me any difference in the shipping price. So a few days later I get my springs from UPS. I was happy with the product but when I looked on the invoice and noticed they charged 25.00 for shipping and 330.00 for the springs. lol So I called them, e-mailed them, and messaged the vendor on e-bay with no response. Even though it was only 5 bucks it is the principal of the whole thing. I never recieved a respnse nor a call back on the nuemrous messages I left so I finally gave up on it. Gruppe-S lost any further business from me due to terrible customer service and the fact the hosed me out of 5 bucks.
They have always treated me well ( spent over 3k with them)-- shipping on big items take a while but some people are entitled to mistakes as long as its corrected
Just placed an order with them, it went out the same day. Free shipping also. They emailed the tracking info, answered email, answered PMs, answered forum posts. It seems they have their s*** together when it comes to customer service unlike other vendors.
i purchased Some version seven wheels from Gruppe-s.
They were packaged horribly and had scuffs on the spokes (obviously due to packaging that doesnt consider shipping techniques.
It wasnt a big deal to me since they were used, and the service there was top notch. I was just dissapointed with the lack of caring shown towards a $1000 plus purchase of parts.
Bogus Motor from Gruppe-S... but they sure know how to make it right!!
I bought the Hybrid WRX/STI motor from Gruppe-S last year, and have been patiently waiting for my car to get finished. It was delayed at the body shop and we've had nothing but problems getting it started. In fact, it never started. We did a compression test and SURPRISE ... it fails to hold compression. The upsetting thing is that I've ordered a new JDM ECU, rewired my 02 WRX for AVCS, and all to find out that the motor is bad. I understand that things go wrong, but they state on their site, and assured me when I purchased it, that it's compression tested and comes with a start-up warranty. So I'm in the hole about $1,000 in labor, $700 for the ECU and AVCS wiring, new clutch, flywheel etc... all gone to waste because I'll have to pull the motor and have it replaced....again. Now, I've been an avid supporter of Gruppe-S, and I'm not really that upset that it worked out like this because I understand that with cars, it always goes wrong. But I am frustrated because this was 100% preventable on their part. I'm now waiting for responses on my emails and phone-calls. I really hope that they make it right and send me a comparable motor, or cut me a killer deal on a different one. As of now, I'm tempted to just dump this car and buy a V8, but I'm hoping that Geoff or one of the other guys there will pull through. I don't want to resort to legal means, I just want a motor that works.
id atleast give them a chance to make the situation better before starting a topic like this. If they dont do anything, i.e. give you a new motor, then i would be all for stoning gruppe-s. But gruppe-s has been a good vendor and they have great reviews on many web sites. Im sure they will work something out for you.
If they dont im sure they wont be selling any more engines anytime soon.
ps. i would sweet talk them into one of their built motors.
I agree, hence the thread, and I am by no means bashing or putting them down. I am waiting for a response. It's an opportunity for them to shine. I have faith in them, but am a little concerned that I'm in this position to begin with. A less understanding person would be citing UCC codes of merchantability and raising all hell. I'm not even expecting them to pay for the labor of having to re-install of the motor. I've been pretty fair and more than patient, and will continue to be so. I honestly think that we'll come to some resolution that'll not only make me happy, but reflect their outstanding customer service and dedication to excellence. Time will tell.
IMO they should be responsible to pay for the extra labor, they sent you a bad motor that wont even turn over and holds no compression, that is 100% their fault. Why should you be stuck with an extra $1k in labor?
........speaking of which.....I wish my motor labor was only $1k. It cost me $2500 in labor to pull the motor, heads, steering rack etc.........and then put it all back together + alignment......I guess thats what I get for living in South Florida.
If it doesn't get resolved then yes, but legally speaking, if they send me a new motor, or simply refund the purchase price of the motor, they are under no legal (maybe moral) obligation to pay me. All I'm hoping for is more great customer service that caused me to choose them in the first place.... and obviously a running motor. How do you like the V8 sti motor by the way?
Yes!!! I knew that they would pull through. Got a call from Geoff at Gruppe-S and we will have this thing sorted out monday. Details such as shipping charges etc... are minor, and I have no problem paying for that, until they've had a chance to inspect the motor themselves. I'm sure something stupid must have gone wrong such as a valve bending while being shipped, rusted, or other such thing. Either way, I'm just relieved to hear that they;re going to take care of it. Am I glad though that I went with them though, Otherwise, this may have concluded completely differently. Either way, once the new motor is in and running, I'll be taking a road trip up there to get them lunch, and have them finish up the rest of my build and tune.
I was thinking of buying a new exhaust and I found the Apexi N1 and really liked it so I went price shopping and saw that Gruppe-S had the lowest price on it, but had many posts here reguarding their service. I was just wondering if they are reliable to order from now, (the major posts reguarding their bad service was near christmas time). Thanks.
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