Turn in Concepts
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This is a discussion on Turn in Concepts within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; I recently purchased and installed the tranny crossmember bushings and let me start by saying they have the BEST customer ...

  1. #1
    Registered User JUSTINSNUTSWINGER's Avatar
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    Turn in Concepts

    I recently purchased and installed the tranny crossmember bushings and let me start by saying they have the BEST customer service out of any company I have ever bought from. I will buy from again and again in the near future. The bushings made shifting feel a little easier and cannot feel any NVH as stated by others. Try these with the Kartboy short shifter and KB front and rear bushings for a sweet feeling shifter.
    N-swinger

    2000 Escort

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  3. #2
    Admiral Ackbar the 1st mycologist's Avatar
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    Quote Originally Posted by pzr2874 View Post
    I recently purchased and installed the tranny crossmember bushings and let me start by saying they have the BEST customer service out of any company I have ever bought from. I will buy from again and again in the near future. The bushings made shifting feel a little easier and cannot feel any NVH as stated by others. Try these with the Kartboy short shifter and KB front and rear bushings for a sweet feeling shifter.

    +1, and do the sexy rear end or whatever it is called.
    "From a little spark may burst a mighty flame." - Dante
    "The stitch is lost unless the thread is knotted." - Italian proverb

  4. #3
    Master Baiter EJ257's Avatar
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    Another great experience with the guys over at Turn-in Concepts...

    Added some parts to my shopping cart on Monday, and was prompted to call about availability. Called, spoke with Greg, and he assured me parts were in stock. Hit the order button, and poured myself a celebratory beer. Fast forward to yesterday; it was a slow day at work, and after exhausting all my typical Internet browsing sites, decide to see where my goodies are. The order was placed "On Hold" due to product being out of stock.

    At this point, this was the second straight order that I've been told was in stock and have my payment processed, only to find out that was not the case (RallySportDirect pulled that on me last month). This was due to some orders that had not yet been filled, and that while there was indeed stock when I called, they were already claimed, and I can understand that; there's no ill feelings on my end for that. The new shipment of endlinks were supposed to get to TiC HQ this week, so my install I'd made arrangements for could possibly go on, where the RSD one was not (luckily, I was able to postpone my court date so that wasn't an issue). I sent them an email and asked them to contact me before shipping so that I could pay to expedite the shipping process to make sure I got the parts in time. This morning, I get an email from Greg saying they were sent out via FedEx 2-day (vs standard USPS), and was issued a tracking number. I returned an email asking for payment amount and Paypal address to square up on the added freight charge, and was told that he was going to cover the cost.

    Although there was a slight hiccup with my order, they went above and beyond what I was requesting, which again proves my point that from a customer service standpoint, it's tough to beat these guys...
    Last edited by EJ257; 05-16-2013 at 01:06 PM.
    2005 WRX STi (Mods | Virtual Dyno)

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    Subaru Newb MainFrame's Avatar
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    I bought Kartboy front and rear endlinks from them a while back.. after sitting at the shop for months waiting to be installed I was informed I had the wrong ones (STi rear when I needed WRX rear endlinks). I called TiC and explained the situation, they told me not to worry and asked me to email them my shipping info. Within an hour of emailing them my info I was informed that they had already shipped me the correct endlinks free of charge and had included a postage paid pre-labled box for me to ship the STi endlinks back to them. Three days later and my problems were solved.

    That's what I call above and beyond customer service. I don't even know if the mixup was their fault, but they took care of it immediately with no questions asked.

  6. #5
    MAINEiac 11blackSTi's Avatar
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    I was walking out of the office about a week ago, and saw newborn child in a stroller right in the middle of the road. There was a large dump truck hauling down the road around 60MPH and the driver was text messaging (clearly didn't see the baby). Right before the dump truck impacted with the stroller, TiC customer service flew by in a hang glider and scooped the baby up, saving it's life!

    But seriously...My one experience with these guys was great, and I couldn't say that I could expect any better service than I recieved.

  7. #6
    Registered User Heide264's Avatar
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    I dropped one of my shift linkage bushings down a drain. Of course it was the garage drain you can't access. And my shifter was out and everything.

    ...I called them to order another and they actually sent me another bushing after getting a good laugh out of it.

    Quote Originally Posted by Trainrex
    He was throwing balloons filled with sulfuric acid and shrapnel at the swat team. They finally had to take him down with rubber bullets.
    2011 STi Build Log
    -Part 1 - Reading, Data Logging, and Analyzing Data
    -Part 2 - Turbocharger 101 & Basic Boost Control
    -Part 3 - EcuFlash, Experimental Defintions, and a Drive By Wire Intro

  8. #7
    Registered User UEDan's Avatar
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    That garbage drain must handle pretty sweet now =P

  9. #8
    Registered User Heide264's Avatar
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    Quote Originally Posted by UEDan View Post
    That garbage drain must handle pretty sweet now =P
    Ya rly. Nice and crisp. I'm pretty careful to cover up drains while working on cars now.
    Quote Originally Posted by Trainrex
    He was throwing balloons filled with sulfuric acid and shrapnel at the swat team. They finally had to take him down with rubber bullets.
    2011 STi Build Log
    -Part 1 - Reading, Data Logging, and Analyzing Data
    -Part 2 - Turbocharger 101 & Basic Boost Control
    -Part 3 - EcuFlash, Experimental Defintions, and a Drive By Wire Intro

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