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This is a discussion on Make your post count! within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; For most of us, buying a vehicle from a dealership can be an exciting experience! When you post in this ...

  1. #1
    Moderator timber's Avatar
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    Make your post count!

    For most of us, buying a vehicle from a dealership can be an exciting experience!
    When you post in this forum, please do not FLAME the dealerships.
    Post your experience (either positive or negative) in a reasonable, well thought out manner. Remember, we are here to help each other out, so make your post count.

    Lets try to use the following format when posting in this thread:

    ** POST TITLE WITH NAME OF DEALERSHIP, STATE AND CITY**

    PROS YOU EXPERIENCED DURING YOUR VISIT

    CONS YOU EXPERIENCED DURING YOUR VISIT

    ANY FURTHER COMMENTS YOU WOULD LIKE TO MAKE


    This is a perfect example:
    Byer's Imports...


    Thank you for your efforts in helping other members in choosing a worthwhile dealership!
    Last edited by timber; 10-07-2008 at 10:56 AM.
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  3. #2
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    Byer's Imports - Columbus Ohio

    Mixed Review:

    Pro:
    - phenomenal service team. They worked extremely hard to get everything right. Also had free loaner cars.
    - Price was reasonable

    Con:
    - Sales team are straight out of the "sheister play book"
    - Sales manager was terrible. I had a tire issue and he promised me four new tires for their cost. I called multiple times with to tell the tires I wanted - never answered and never called back.

    Verdict: Great place to have a subi serviced, and a place that might be viable for the extremely keen and shrewd buyer.

  4. #3
    Moderator timber's Avatar
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    Thank you for the review!
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  5. #4
    Master Baiter EJ257's Avatar
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    Lia Nissan (Schenectady, NY)

    Pros:

    My cousin works for their corporate office, so I got the car for cost

    Cons:

    Had issues with the exhaust


    The car came with an HKS downpipe on the car. I wanted a stock exhaust, because even though I will modify the exhaust, I want to keep the stocker and I didn't want to have to deal with inspection (I still haven't bought the catted TBE yet). When I approached them about it after the deal was done, they didn't want to pay for the stock downpipe (don't really blame them, considering they now lost $1200 on the deal). It took me flashing my DEC badge and telling them they would lose their inspection license (thus, losing their ability to sell cars in NY) to finally get them to comply.

    I feel a little bad because I'm sure my cousin caught some crap over the incident, but it's their fault for not doing a visual inspection of the emission control devices, which is the law in NY.
    2005 WRX STi (Mods | Virtual Dyno)

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  6. #5
    Moderator timber's Avatar
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    Good stuff! Keep 'em coming...
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  7. #6
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    brought in wrx to get turbo feed line replaced. told me cost would be just over $400(special lines ordered for jdm motor usdm lines dont match up)

    get car back 1 week after the time they told me it was gonna be done, no big deal to me. get the bill it was over $800. i was a little pissed.

    i leave dealer ship and the car was running like ****, on only 3 cylinders. bring it back they tell me cylinder #3 isnt getting power to ignition coil and they switched it with a known good coil, still nothing. worked fine when i brought it in. they lied to me and tried to tell me #3 is on the opposite side of the motor where the work was done, but the replaced turbo lines which are right by cylinder 3. take the car home tear apart wiring harness and discover #3 ignition coil power wire was broken when the intake manifold was removed. solder wire back together and car still isnt running right. discover maf sensor is unplugged, plug it in car wont start. search online and saw they installed the sensor backwards. car still isnt running perfect, backfires when off the gass in gear and car/motor shakes violently when shut off. inspect under hood more and find that TPS connector is unplugged. never again will i take my to gary lang subaru worst job i have ever heard of + terrible service and customer service that lies to u.

  8. #7
    Moderator Integra96's Avatar
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    Nate Wade Subaru - Salt Lake City, UT:

    Positive experience overall. The sales guy was very straightforward and I had no problems with finance. Recommended.
    "Did you sleep well?"
    "No, I made a couple of mistakes."
    -- Steven Wright

  9. #8
    Registered User Gyzm0's Avatar
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    Subaru of Dallas

    Pros:
    Good sales team no games.
    Strait shooters on trade in and price.
    Good deals.
    In and out in 1 hour.
    Only Subaru dealer in the area that would let me drive before I buy.

    Cons:
    IDK



    Would recommend this dealership to buy from although I do not know any thing about their service department.

  10. #9
    Registered User 07EJ257's Avatar
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    Subaru of Palm Bay FL

    Pros: NONE. I dont have a single thing nice to say about them regarding their service.

    Cons: No in house body shop. Had to drive across town for an estimate on a bumper.

    Brought my car in for 15000 checkup. Mysteriously had test connectors on my car cut.

    Wanted more for parts than the dealer an hour away, like significantly more.
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  11. #10
    Registered User RedWRXwagoN's Avatar
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    Major Tom's Dodge - Subaru Suffolk County, NY

    Typical new york car salesman....rarely have any wrx's in stock...didnt end up buying from them, just an overall bad experience.

  12. #11
    Registered User teflon_jones's Avatar
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    Can I suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like WRXtasy03 who only posted the dealership name very quietly in the last bit of his post.
    Scott
    Past Subies - '11 STI Limited stage 1+ and '04 STi stage 2+
    '13 Wrangler Rubicon - custom front bumper w/12k lb winch & off-road lights, skid plates, diff guards, etc.
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  13. #12
    Registered User RedWRXwagoN's Avatar
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    Quote Originally Posted by teflon_jones View Post
    can i suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like wrxtasy03 who only posted the dealership name very quietly in the last bit of his post.
    +1

  14. #13
    Registered User 07EJ257's Avatar
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    True that or atleast make like a template for them to post off of. And have like

    a. state
    b. city
    c. name
    d. pros
    e. cons
    f. additional comments

    make everything uniform
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  15. #14
    Moderator timber's Avatar
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    Quote Originally Posted by RedWRXwagoN View Post
    +1
    Quote Originally Posted by teflon_jones View Post
    Can I suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like WRXtasy03 who only posted the dealership name very quietly in the last bit of his post.
    Quote Originally Posted by 07EJ257 View Post
    True that or atleast make like a template for them to post off of. And have like

    a. state
    b. city
    c. name
    d. pros
    e. cons
    f. additional comments

    make everything uniform
    Edited first post. Thanks for the suggestions!
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  16. #15
    Registered User brianha42's Avatar
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    Carter Subaru of Seattle

    Dealership: Carter Subaru
    City/State: Washington, Seattle [In Shoreline off Aurora]

    Experience Report:
    This was the second of 3 subby dealerships I visited looking for a used 04-06 WRX. By calling before the salesman, Rob Wheeler, had the care prepared by having it brought to the front before I arrived.
    After visually inspecting the car including under the hood, the trunk, and all exterior panels I was able to find 1 tiny dent on the hood probably caused by a small rock that wouldn't be worth their or my time or money to fix since it was so miniscule. I then sat in the drivers seat and tested all features of the car. After that he gave me the keys and my dad, Rob, and I took the car for a spin on the freeway [note: he didn't take a copy of my ID].
    After returning to the dealership I decided to ask him to make an offer. He talked with the floor manager and made me an offer an astounding $1,200 below the sticker price of $18,000. This was a reasonable price for me and overall he was very pleasent considering I never revealed or even hinted at how much I was trying to spend [$17,400].

    Pros:
    Knew the qualities and options available to WRX's and the ones the vehicle I was interested in were fitted with. Wasn't ashamed the vehicle had a dent, stated yes, that is a dent when I pointed it out. This conveyed some amount of honesty to me. I didn't have to deal with the closer because the salesman did it for me and I found this time saving as it was around 8:30 PM. Provided me with a detailed Dealership service report that included items such as percentage of brake life left, amount of tread left, emissions, and about 20 other things that all checked out.

    Cons:
    Lacking more of the same year and style, was the only 2005 WRX Wagons on the lot. Said the inhouse body shop could not or would not be interested in fixing the dent on the hood, this may not have been reasonable considering it was the size of a dime and probably as deep as one if not less.

    Overall Conclusion:
    Very pleased with service and sales department. Recommend to anyone looking for a subaru and would buy from them again!

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