This is a discussion on Make your post count! within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; Originally Posted by Morladode Overall good experience on purchase of my 2006 WRX wagon. I saw their ad in a ...
Lame. We have had nothing but problems from the service dept. They act like we're out of our minds to think something may be wrong. Ever. My wife has an '08 Outback, I have an '04 WRX wagon. These jokers couldn't care less if we ever bought another subie.
The only good experiences ive ever had at kelly was Ray in the sales department.....he goes out of his way to help you
I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent.
During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide.
On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didn’t catch) came by and shook my hand and congratulated me, stating “The WRX is such a cool car, you’re going to love it!” We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU).
This makes the second car in my life I’ve bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I don’t ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru.