This is a discussion on Make your post count! within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; Originally Posted by Morladode Overall good experience on purchase of my 2006 WRX wagon. I saw their ad in a ...
Lame. We have had nothing but problems from the service dept. They act like we're out of our minds to think something may be wrong. Ever. My wife has an '08 Outback, I have an '04 WRX wagon. These jokers couldn't care less if we ever bought another subie.
The only good experiences ive ever had at kelly was Ray in the sales department.....he goes out of his way to help you
I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent.
During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide.
On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didn’t catch) came by and shook my hand and congratulated me, stating “The WRX is such a cool car, you’re going to love it!” We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU).
This makes the second car in my life I’ve bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I don’t ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru.
Hi Clubwrx members glad to have joined and need some feedback on how you would handle this situation. Took my 2017 WRX 3,100 miles to Hodges Subaru Ferndale Michigan for its second oils change. The first one I performed without issue in my garage. This time work was to busy with work and I just went to the dealer. The oil change took longer than an hour when the dealer seemed pretty slow. When I got the car back the alignment seemed significantly off and I thought well this couldn't happen during a normal oil change unless someone majorly ****ed up with the hoist? So I called them back for a simple alignment and they said no prob warranty bring it in. I dropped the car off with the writer, made a phone call and then a smoke out back. This is when I witnessed the porter pulling my car back into the dealership after a "joy ride" in my car. He was revving the **** out of it and was driving it hard as I could hear my own car approaching the dealer. I was beyond angry and shocked. The service manager said all he could do was "apologize" and he couldn't send the employee home or fire him as he is a relative of someone at the dealer. I called the police and filed a report in the event more damage was done or revealed itself later. The Ferndale police had no issue getting the truth out of the service manger and he admitted that his employee had taken my car for a drive without permission. The angering part is that I don't drive the car hard (yet) and don't want the service repercussions from a fat ass that looks like Chum-Lee driving my car with no regard for my property. They aligned the car while the police were there but they did a **** job. None of this would have happened had I not gone to Hodges Subaru for a simple oil change in the first place. Now the car drives like total ****. I lost my mind and yes used plenty of profanity but what would you have done and what would you do from here? The dealers IDGAF attitude was frustrating but not at all unexpected. I plan to send the police report to SOA but really want other options as I'm really pissed. Do not take your WRX to Hodges Subaru as they don't seem to sell them very often and can't control themselves around your sweet car
I would try taking it by the service bay at Sellers Subaru in Macomb. Not sure how far away you are, but its about 30 minutes away from Hodges. Sellers seems to have their heads on straight, and a few of their techs have WRX/STi, one has a new RS (so I'm saying they like and appreciate cars)