Dealership: Bruce Titus Eastside Subaru
City/State: Kirkland, WA
My second subaru was purchased here. It is a 2006 WRB WRX Wagon with 34,200 miles and I forget the exact price but I think it was $19,600. The exterior and interior were in great condition with 1 minor nick on a plastic bit between the driver and passenger windows. I took it for a nice lengthy drive with one of the salesmen who was able to answer all my questions and provided me with a free carfax report. I looked under the hood and things looked nice and clean. When I tried to get a decent price the used sales manager wouldn't budge after week so I ended up taking the car at what he wanted -$1000 without some kind of extended warranty. After owning the car for a week I started to hear a ticking coming from the engine bay. I took it into the dealership with the suggestion of a tensior failure and they said they could not reproduce the issue. After 3 weeks when I had time I took it back again when it was making the same noise and a tech was able to identify the issue. I made a service appointment and they confirmed that it was a bad throwout bearing. Now here is where I start to become unsatisfied as a customer, I should not have to bring the car back for 2 diagnoses so soon after I buy it, let alone 2 times for the same issue. They should have tried harder to reproduce it I don't know what exactly they did during their diagnoses because I gave them exact reproduction steps the first time I took it in; "the ticking happens when I have been driving for a while and my foot is not pressing the clutch, when clutch is depressed the noise goes away". Next the service manager calls me while my car is in the service appointment to notify me that the throwout bearing is bad, the clutch pedal is stiff, and will most likely be going out within one year so replacement is imminent. Then he offers to do a clutch replacement for $1,280. He said that they would not cover the replacement because the car was out of time coverage on the 36,000 mile warranty. Keep in mind I'd had the car for less than 1 month so there was no way this was my fault and therefore a pre-existing issue with the car when they got it and either they had not identified it during inspection or had identified it and turned the other cheek. Either way my solution was to call around to some local shops and got quoted for around $850 to not only replace the clutch with OEM parts but also do transmission fluid flush.
Pros: Exterior and interior of the car are nice, free oil changes for life on the car after purchase. I have another suby.
Cons: Pushy used sales manager, unwilling to meet my expected price of the vehicle which was $18,400 I offered $17,200 to begin with on a car that they had online for $20,600. Basically straight up denied that there was anything wrong with my car during a service appointment diagnoses then when they repro'd the problem tried to make me pay for it after I owned the car for less than a month. Replacing a clutch less than a month after purchase on my own dollar is unacceptable to me and I will not be taking my car here for service as this shows a lack of workmanship from the techs at this dealership that this issue was not identified during inspection. The fact that they tried to sell me a new clutch with installation for $1280 is ridiculous as well, although most dealership rates and part prices are. I will not buy a car from here again nor would I suggest it to anyone else.
Overall Conclusion: If you decide you like a car on their lot have a THOROUGH inspection done by an independent mechanic before you buy. Also since their location is in an area where some people do have very high incomes make it a point that you aren't bill gates and you expect a reasonable price based on kelly blue book or edmunds suggested dealership price not based on the local economy. A few months after my purchase a friend told me a story of his dad looking at a high end sports car there and then taking it to a mechanic who said the suspension was toast. I wish I would have known this sooner because then I would have done the same thing.