1. Autowest Subaru-Roseville, CA
I purchased my '08 there in June of '08.
Pros: Salesman was very friendly, never pushy. Really made me feel like he wanted me to find the right car for me, not just push me into a car. Let me drive both sedan and hatchback.
Answered or found the answer to MOST of my questions. Was very courtious. Specific salesperson even warned me not to get my vehicle serviced there. HA.
Cons: Take a wild guess? SERVICE DEPARTMENT. Very rude. Treated you like you bought a $10 bicycle and were wasting their time, not a $25000 car. Gave me the run around. Took the car in for the turbo oil line recall and they looked at ME like I was an idiot, then I showed them the paperwork. They did it, and I asked if they replaced the line or just put the reinforcement on it, and the guy overtly huffed, puffed, then said..."God, gimme a minute." Apparently I was a bother to him. Finally told me that they all just get the reinforcement, and then turned and walked away. No one in the service department ever said "welcome" or "have a good day." The finance guy was really pushy too. Until he found out I was just paying for the entire car with cash. But before that he was almost angry with me, like I was giving him a hard time for not wanting to pay over MSRP.
I would purchase a car from there in a heartbeat, but look elsewhere for service.
2. Waikem Subaru- Massillon, OH:
Oil Change, January '09
Pros: HAHAHAHAHAHAHAH. Well, I guess my oil did get changed. The mechanic said he liked my mudflaps. Salespersons BS'd with me whilst I waited, and gave my wife hot chocolate.
Cons: I had an appt. for 1230. When I walked in at about 1205, I let the lady at the counter know I was there, but a little early. She said that the counter person was at lunch and I had to wait. I said, "Excuse me , ma'am?" and she repeated that she didn't know anything, the service desk lady was at lunch. Told me to wait in the lobby. I asked the older salesman up front and he rolled his eyes and said it was a common thing. 35 minutes later(!?) some guy rolls in and is looking for me. I let him know what is up and he seems disinterested and asked where I parked my car. Rudely asked if the keys were in it. He said, "You the guy waiting on the oil change." Never called me by my name once. I mean, I'm young, but I'm not rude or a peice of garbage, why do I get treated like one. Anyways, got my ail changed and after I asked him a question, and his reply was, "I don't know," then he gave me my keys and walked away. I almost lit the counter on fire.
3.Annapolis Subaru, Annapolis MD
10,000 mile service today, also purchased sport mesh grille, fog light kit, and iPod interface kit
Pros: *Disclaimer: I was in my uniform (USAF) so they may have just been extra nice, but it seemed like they were extra nice to everyone there* Anyways, they were EXTREMELY professional and courtious. Introduced themselves right away and addressed me with respect. Explained what the 10,000 mile service entailed, and asked if he could drop me off anywhere locally or if I wanted to wait. Headed to the parts department, and ordered said parts. Salesperson was very courteous and helpful, even though the phone was ringing off the hook and he was very busy. The service and parts departments both were very clean and tidy, and everyone that walked by said hello. Did service, complimentary car wash, and I was on my way. Was one of the most pleasant experiences of my life, and thank God I live here now and can make this my go to dealership.
Cons: They didn't wax it! No cons.