Mauro Motorsports (merged thread)

[MauroMotorsport]

Originally Posted by Me&05WRX

I have a bad experience with them as well. I ordered a Helix up pipe for my WRX, and I waited for 4 days without getting any shipping confirmation. So I decided to email them (called them 3 times as well) and finally found out it was backordred with a minimum of 2 weeks. So I changed my mind and emailed them to refund me the money.

It took me 3 times and on my 3rd email, I mentioned to them that I was not happy with their service for not replying in a timely manner. I got a reply from Anthony Mauro saying that I was threatening them All I did was to let them know I was very displeased with their service. How's that a threat?

Never buy anything from Mauro Motorsports! They provide bad service and false advertisement!!

Where did we advertise the product as instock? Our site states "usually ships the next business day"...key word "usually".

We all know there are two sides to every story.I've got hundreds of satisfied customers that purchase from us repeatedly. This particular order was drop shipped from our Helix distributor and we were told both were instock...apparently it wasn't, but in the meantime we were getting extremely rude and threatening e-mails from this particular customer. I can understand if there is a delay or problem, but when people get down right nasty over through e-mails it doesn't sit well with me.

In any case we offered other products in the place of the uppipe that was on B/O at the Helix price and we thought he was satisfied by this...apparently you cannot satisfy everyone in this business. I'm sure there are other customers on this forum that know what kind of company I run. I always do my best to make sure the customer is served properly and in a speedy manner, but there are always issues that slip through the cracks.

Thanks for the review...it only helps us grow and learn from mistakes.

[MauroMotorsport]

Originally Posted by JohnnyWas

I do know what you're saying about the phones -- I myself have had a tough time getting to them at times, but they're always good about going about business. They seem like good guys - Anthony and Greg

There are now a few more guys working in the office...so the phone issues seem to be getting better. At one point it was ONLY me in the office answering phones, taking orders, and pretty much running around like a chicken without a head. The business has grown so much that I had to hire several more people to take care of things that I couldn't handle alone. It can only get better in the future.

Anthony Mauro

[Redline927]

ordered Prodrive springs from Mauro last Spring, no complaints here.

[05silverWRX]

Since I started this thread, I figured I would update the original issue. I ended up only getting the downpipe on Friday after all my pieces were apart on the ground. This was not good since I needed the new uppipe to finish the install. I called Mauro and they seemed just as confused as I did. They said that the Perrin uppipe should have been there by now and at the latest it should be there by Monday. That didn't work for me since I needed my car so I told them that. They said they would call Perrin and give me a call back. In the end Mauro and Perrin decided to overnight me another uppipe for Saturday delivery It got there the next morning at 9:30 and the install went flawless. I never did receive the original uppipe which means it was never sent in the first place but in the end, Mauro (or Perrin) came through and got me the part in the nick of time. I know part of this whole thing is my fault for jumping the gun on taking apart my car before getting the parts, but I believe Mauro should hold some responsibility as well. I am not going to say "don't but from Mauro" but just be cautious of ordering when you need something quick.

[madrex01]

Guys and gals,

I just wanted to express my disatisfaction with the service and after-sale support provided by Mauro Motorsports.

In late Sep 05, I ordered a Perrin anti-lift kit (PSRS) and a set of Perrin rear end links through Mauro Motorsport's online store. I should point out that I am an Australian and at the time of the order I was serving with military forces in the Middle East. The order was confirmed by someone from Mauro Motorsports, who gave the okay for delivery to my APO address. My credit card was charged to the tune of about US$350. I departed the Middle East and returned to Australia in early Dec 05.

As of late Dec 05, I have not received this order nor have I received any correspondence from Mauro Motorsports to clarify the situation - I don't even know if the order was actually shipped! Since Nov 05, I have sent four emails requesting that Mauro Motorsports provide some resolution of the issue, but I have not received any response to any of these enquiries. While I accept that this order may have been stolen or lost in transit, I feel some responsibility rests on the supplier to clarify the situation and attempt to reach a resolution.

As I am in Australia, communication with a US company is difficult and I am pessimistic about re-couping the loss. Hopefully this post will not fall on deaf ears.

Regards,

Brad

[cyrilgrey]

go to www.sqc-ny.com
and report this there
the owner is on that board.

[D0WNxSH1FT]

There is a whole thread about Mauro. They have horrid customer service. My order was backordered and they never emailed me, or returned my calls. I finally got through and cancelled my order.

I hope you can have this resolved quickly. Since you paid w/ a credit card they can cancel the payment.

[LeeC]

great, i just ordered an act clutch, exedy flywheel, and perrin UP from then on the 20th, and i chose 3rd day residential, but the parts still aren't here, meanwhile my car is taking up space in a Penn subaru's garage... I hope this is just because of christmas and their office being closed for a few days.

Also, on the tracking page, it still says my order will ship in 24 hours...

[D0WNxSH1FT]

Originally Posted by LeeC

great, i just ordered an act clutch, exedy flywheel, and perrin UP from then on the 20th, and i chose 3rd day residential, but the parts still aren't here, meanwhile my car is taking up space in a Penn subaru's garage... I hope this is just because of christmas and their office being closed for a few days.

Also, on the tracking page, it still says my order will ship in 24 hours...

Here are more complaints...
http://www.clubwrx.net/forums/showth...ighlight=mauro

The major issue is that its a small company who cant keep up w/ customer service, and they are a drop ship co. They dont have a warehouse, they just order the part from a warehouse who ships it to them and then they ship it out. Its retarded.

[madrex01]

Thanks cyrilgrey, I will try posting there.

I acknowledge that there is some complexity in getting items shipped to an APO address, but when the owner gives the okay and charges my credit card then I expect the order to get completed - is that too much to ask?

I don't normally express my displeasure over this sort of thing, but the inability of the supplier to respond to my repeated enquiries has left me with a bad taste.

[cyrilgrey]

Originally Posted by D0WNxSH1FT

Here are more complaints...
http://www.clubwrx.net/forums/showth...ighlight=mauro

The major issue is that its a small company who cant keep up w/ customer service, and they are a drop ship co. They dont have a warehouse, they just order the part from a warehouse who ships it to them and then they ship it out. Its retarded.

Don't forget overpricing for everything. He botched my order and then was nasty to me when I emailed him with a question (about an item I wanted to purchase, even. Totally unacceptable, so I've spent all my mod money elsewhere). I'm even in SQC. If you post anything negative about him on the SQC boards 5,000 leg humpers who don't understand the concept of comparison shopping will start slinging insults at you until the mods step in and shut them down.

It's fun to watch.

[madrex01]

I thought I should update the status of my order, which is now almost four months overdue. After a couple more emails, I finally received a response from the owner of Mauro Motorsports, who said he would check with Perrin to see if the items I ordered actually shipped! What the...?!

He did say it was unusual for something like this to happen. But surely a business like this should have better accountability of its orders and tracking of deliveries to ensure any discrepancies are chased up. I actually took the recommendation of TopSubaruSites.com is choosing to shop with Mauro, but I must say, I've been less than satisfied.

Hopefully get a result in the next week....maybe...

[MauroMotorsport]

Originally Posted by madrex01

I thought I should update the status of my order, which is now almost four months overdue. After a couple more emails, I finally received a response from the owner of Mauro Motorsports, who said he would check with Perrin to see if the items I ordered actually shipped! What the...?!

He did say it was unusual for something like this to happen. But surely a business like this should have better accountability of its orders and tracking of deliveries to ensure any discrepancies are chased up. I actually took the recommendation of TopSubaruSites.com is choosing to shop with Mauro, but I must say, I've been less than satisfied.

Hopefully get a result in the next week....maybe...

The problem with your order was the APO address...we cannot track any orders shipping to any APO addresses because they are shipped by USPS. Why on earth would we leave an order open for 4 months without it shipping? When I get an invoice back from any of the major manufacturers I deal with then that means the item shipped out.

Obviously there was a problem with the shipment...especially when there have been dozens of orders that have shipped directly from this specific manufacturer without ANY issues at all in the US. If I could track the shipment I would...but this is something that's out of my hands. The only other thing I can do is have the parts from our next stocking order shipped yet again from our local postal service, but how will you or I know if everything is ok with the shipment. This is why we use UPS and Fedex....without it, internet commerce would horrific. So before you go and blame us for this issue...give me an address to ship this to in the US and I'll have tracking for a new shipment in less then 24hrs.

Anthony

[MauroMotorsport]

Originally Posted by cyrilgrey

Don't forget overpricing for everything. He botched my order and then was nasty to me when I emailed him with a question (about an item I wanted to purchase, even. Totally unacceptable, so I've spent all my mod money elsewhere). I'm even in SQC. If you post anything negative about him on the SQC boards 5,000 leg humpers who don't understand the concept of comparison shopping will start slinging insults at you until the mods step in and shut them down.

It's fun to watch.

I'm not sure who you are, but the screen name sounds familiar. E-mails are not the very best way to get in touch with us if there's a problem...especially if you think I've been rude, which I highly doubt. I'd love to see the nasty e-mail I wrote too...maybe forward it over to me at anthony@mauromotorsports.com . Perhaps send me the entire correspondance..I can't remember the last time I got nasty with anyone. If you knew me you'd probably understand better.

There are always things that come up during the course of the business day...whether it's a distributor that couldn't come through for us, parts that keep getting delayed on us, or even customers that lack the patience and understanding about how this industry can be. The fact of the matter is **** happens and when there's a problem my employees and I always try to settle things out the best way possible...so this goes for everyone posting on this thread...CALL and ask for ME if you have issues with my company. MauroMotorsports has been open for more then 3 years and we have plenty of experience in this market. Our business has more then doubled sales in the last year and that's not because we are a bunch of rip off artists. I take pride in this business and when something happens that is our fault I do my very best to come through for my customers because without them we have nothing.

Lastly, if you think SQC is a bunch of leg humpers that love MauroMotorsports maybe it's for a reason. I've NEVER overcharged an SQC member for anything and I always do my best for the locals. My prices are competitively matched to most of the larger vendors who've been in business as long as we have. See a price somewhere else...guess what..we'll match it!

Thanks for taking the time to read this guys. I look forward to your replys and hope that anyone with a problem can contact me personally so that I can correct it in a timely manner.

Anthony Mauro

[madrex01]

Thanks Anthony, I appreciate the comments and your views. The only reason I started this post was that I had no other means to gain the attention of yourself and those (in the US WRX community) who might know a better way to resolve this issue.

I understand email is not the preferred method of correspondence, but I did not have the means to call the US from my APO location. And when several emails over period of months went unanswered, this was perhaps a desperate response to a frustrating situation.

I accept that APO orders cannot be tracked, but this is not my fault. You confirmed that the items would be shipped to the APO address with no problems. Perhaps it might be advisable to have a policy of not delivering to APO addresses as many suppliers do. Also, I am an international customer (now returned to Australia), so I cannot provide you with a US address, but have provided you with my Australian address. Please do not sent to the APO address - my tour ended a month ago (and before anyone asks, yes, I have people checking to see if the package arrived late)!

I am not issuing blame or trying to degrade the company's reputation. I just want to get this sorted out. I chose Mauro Motorsports because of the competitive pricing, so look forward to resolving this amicably.