[Skreekin]

Originally Posted by fatgroundhog

I wish you all the best of luck. Mauro, you seem to be trying to do the right thing from what I've read. But as others have said or implied, at the end of the day if there is a problem and a customer doesn't feel taken care of, word will spread. It seems your company is growing and you can't keep up. As I see it, you had to choose between 1)growth, sales volume, and the possibility of customer service "falling through the cracks" for some, or 2) 100% customer satisfaction while losing some volume with "out of stock" listings and more reliable delivery estimates.

It would seem to me you are trying to do both which isn't possible with your current business setup. You need to hire more people to work the lines and emails. Or, cut some of your product line. Maybe you offer too much to too many different people. Get rid of bad suppliers and build strong relationships with good ones. If there is a demand for an item but the supplier sucks, the heartache for you may mean you let some other vendor do that. You can't be all things to all people!

I share because I care!

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