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madrex01 · 01-09-2006, 04:46 PM

Thanks Anthony, I appreciate the comments and your views. The only reason I started this post was that I had no other means to gain the attention of yourself and those (in the US WRX community) who might know a better way to resolve this issue.

I understand email is not the preferred method of correspondence, but I did not have the means to call the US from my APO location. And when several emails over period of months went unanswered, this was perhaps a desperate response to a frustrating situation.

I accept that APO orders cannot be tracked, but this is not my fault. You confirmed that the items would be shipped to the APO address with no problems. Perhaps it might be advisable to have a policy of not delivering to APO addresses as many suppliers do. Also, I am an international customer (now returned to Australia), so I cannot provide you with a US address, but have provided you with my Australian address. Please do not sent to the APO address - my tour ended a month ago (and before anyone asks, yes, I have people checking to see if the package arrived late)!

I am not issuing blame or trying to degrade the company's reputation. I just want to get this sorted out. I chose Mauro Motorsports because of the competitive pricing, so look forward to resolving this amicably.

01-09-2006, 04:46 PM	#45 (permalink)
madrex01 Registered User Join Date: Dec 2005 Location: Canberra, Australia Posts: 7	Thanks Anthony, I appreciate the comments and your views. The only reason I started this post was that I had no other means to gain the attention of yourself and those (in the US WRX community) who might know a better way to resolve this issue. I understand email is not the preferred method of correspondence, but I did not have the means to call the US from my APO location. And when several emails over period of months went unanswered, this was perhaps a desperate response to a frustrating situation. I accept that APO orders cannot be tracked, but this is not my fault. You confirmed that the items would be shipped to the APO address with no problems. Perhaps it might be advisable to have a policy of not delivering to APO addresses as many suppliers do. Also, I am an international customer (now returned to Australia), so I cannot provide you with a US address, but have provided you with my Australian address. Please do not sent to the APO address - my tour ended a month ago (and before anyone asks, yes, I have people checking to see if the package arrived late)! I am not issuing blame or trying to degrade the company's reputation. I just want to get this sorted out. I chose Mauro Motorsports because of the competitive pricing, so look forward to resolving this amicably.