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Originally Posted by madrex01
I thought I should update the status of my order, which is now almost four months overdue. After a couple more emails, I finally received a response from the owner of Mauro Motorsports, who said he would check with Perrin to see if the items I ordered actually shipped! What the...?!
He did say it was unusual for something like this to happen. But surely a business like this should have better accountability of its orders and tracking of deliveries to ensure any discrepancies are chased up. I actually took the recommendation of TopSubaruSites.com is choosing to shop with Mauro, but I must say, I've been less than satisfied.
Hopefully get a result in the next week....maybe...  |
The problem with your order was the APO address...we cannot track any orders shipping to any APO addresses because they are shipped by USPS. Why on earth would we leave an order open for 4 months without it shipping? When I get an invoice back from any of the major manufacturers I deal with then that means the item shipped out.
Obviously there was a problem with the shipment...especially when there have been dozens of orders that have shipped directly from this specific manufacturer without ANY issues at all in the US. If I could track the shipment I would...but this is something that's out of my hands. The only other thing I can do is have the parts from our next stocking order shipped yet again from our local postal service, but how will you or I know if everything is ok with the shipment. This is why we use UPS and Fedex....without it, internet commerce would horrific. So before you go and blame us for this issue...give me an address to ship this to in the US and I'll have tracking for a new shipment in less then 24hrs.
Anthony