Guys and gals,
I just wanted to express my disatisfaction with the service and after-sale support provided by Mauro Motorsports.
In late Sep 05, I ordered a Perrin anti-lift kit (PSRS) and a set of Perrin rear end links through Mauro Motorsport's online store. I should point out that I am an Australian and at the time of the order I was serving with military forces in the Middle East. The order was confirmed by someone from Mauro Motorsports, who gave the okay for delivery to my APO address. My credit card was charged to the tune of about US$350. I departed the Middle East and returned to Australia in early Dec 05.
As of late Dec 05, I have not received this order nor have I received any correspondence from Mauro Motorsports to clarify the situation - I don't even know if the order was actually shipped!
Since Nov 05, I have sent four emails requesting that Mauro Motorsports provide some resolution of the issue, but I have not received any response to any of these enquiries. While I accept that this order may have been stolen or lost in transit, I feel some responsibility rests on the supplier to clarify the situation and attempt to reach a resolution.
As I am in Australia, communication with a US company is difficult and I am pessimistic about re-couping the loss. Hopefully this post will not fall on deaf ears.
Regards,
Brad