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Originally Posted by Me&05WRX
I have a bad experience with them as well. I ordered a Helix up pipe for my WRX, and I waited for 4 days without getting any shipping confirmation. So I decided to email them (called them 3 times as well) and finally found out it was backordred with a minimum of 2 weeks. So I changed my mind and emailed them to refund me the money.
It took me 3 times and on my 3rd email, I mentioned to them that I was not happy with their service for not replying in a timely manner. I got a reply from Anthony Mauro saying that I was threatening them  All I did was to let them know I was very displeased with their service. How's that a threat? 
Never buy anything from Mauro Motorsports! They provide bad service and false advertisement!!  |
Where did we advertise the product as instock? Our site states "usually ships the next business day"...key word "usually".
We all know there are two sides to every story.I've got hundreds of satisfied customers that purchase from us repeatedly. This particular order was drop shipped from our Helix distributor and we were told both were instock...apparently it wasn't, but in the meantime we were getting extremely rude and threatening e-mails from this particular customer. I can understand if there is a delay or problem, but when people get down right nasty over through e-mails it doesn't sit well with me.
In any case we offered other products in the place of the uppipe that was on B/O at the Helix price and we thought he was satisfied by this...apparently you cannot satisfy everyone in this business. I'm sure there are other customers on this forum that know what kind of company I run. I always do my best to make sure the customer is served properly and in a speedy manner, but there are always issues that slip through the cracks.
Thanks for the review...it only helps us grow and learn from mistakes.